Border House at Crystal Bay Casino

Explore Border House at Crystal Bay Casino
8.4
Very Good
From 293 reviews
Cleanliness

9.0

Room Comfort

8.4

Service and Facilites

8.4

Traveller Reviews Border House at Crystal Bay Casino

Number of reviews per page
20
40
Top reviews
Chao
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We booked the room online. Before we got there, we called the office and confirmed with their stuff that our room had two beds, not once but twice. However, when we checked in, the room has only one room. Apparently the stuff do not know their rooms at all. The only reason I gave two stars because their manger kindly provided some extra blankets and sheets to help out.
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Carey
icon-
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Fire
Andrea
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clan room close to the venue. Highly suggest dinner reservations at the steak house.
Andrew
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The Border House is super cute! I loved the design of our comfy room and our nice jet tub. It was easy to park, easy to get in and out, and the staff were very helpful.
Sharon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room, very nice linens....towels and sheets. Good location. Covered garage parking included.
Joseph
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Highly disappointed and dissatisfied with the condition of the room. The walls had damage and scuffs and stains. The curtain that they had to divide the bathroom from the bedroom area was stained with brown substances. The shower did not work and there was left over dental picks from someone in the bathroom trash. Do not recommend and will not be staying there again
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Sapphire
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Everyone one was so kind and welcoming at the front desk. Great hospitality. For the price they have it for, I found this place spectacular. I would definitely stay here again. We were out and about for the most part enjoying our hikes and festival/show. The shower was super nice and hot. The towels are nice. We stayed in room 4. There is no a bathroom door , which we didn’t mind because we traveled as a couple. The style and design of the room was cute and unique. We only slept for three nights here. They had a tv too. But it was cable. Not a smart tv. Wished it was a smart tv but not complaining we had our phones to watch something on prime or Netflix. If you’re curious that’s what we did lol. Room 4 did have a balcony too. SUPER CUTE AS WELL. Overall, this room #4 is more for a couple’s type of vibe and if you are really only there to sleep and shower.
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Jon
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

No door on the bathroom was a problem. The beautiful shower was right inside on the left. Absolutely no way to have a private shower experience.. A really nice curtain for the door would have made the bathroom more comfortable and could easily be removed for anyone who wished. No amenities. I didn't find out till the last day that the casino next door had a good food selection.
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Brandy
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Perfect room with a fireplace and tub.
Dolores
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The beds & pillows were very comfortable. The fireplace was nice. That's probably the best things we can say. We did not realize there was no elevator & this was definitely a problem for my husband. The lighting was not good, could barely see the coffee maker which was probably a good thing. When I used a flashlight to see what buttons to touch, I saw how dirty the coffee maker actually was. No bars in the shower prevented us from taking a shower. One of the sinks was clogged and filled up with just a little water flow. Needing to go to the casino for check-in, ice, coffee pods, whatever, was not convienent. Parking was also not ideal with a long walk from the car to the hotel entrance & then up the stairs. A very kind employee, Mark, helped us up with our luggage. I, a 75 yr old woman, carried everything downstairs when leaving - not fun. All in all, we would never stay here again. We stayed in Ashland, Or at the Stratford Inn for less than half the price and for exceptionally better amenities, breakfast, and room layout. We were so looking forward to our stay at your hotel, it was definitely a great disapointment!
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Ramiro
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Good
Gregory
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Bathroom has no door, there are no chairs in the room. Wouldn't recommend.
David
icon-Leisure
Leisure
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Hidden gem! Comfortable bed, nice sheets and bathrobes.
Lance
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It was a nice stay, Room was nice had fun at Crystal Bay Casino and food at the Steak house was excellent.
Jennifer
icon-with Partner
with Partner
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

We stayed here because we went to see Ward Davis. The concert and venue was awesome and the room was great. Service was great too. We would stay again.
Susan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The staff was so friendly
Karen M
icon-Leisure
Leisure
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Great location, close to Soule Domain restaurant and King’s Beach. The interaction with check-in staff was WEIRD. A lot of whispering to each other before someone finally rung us up, said almost no words, handed us keys, and pointed to the casino exit. There’s no elevator (we were on the second floor; my friend has knee issues, so that was a bummer), and parking is limited. The furniture was a little dated, but the room was quiet and beds were comfortable.
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Kathy
icon-Leisure
Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Loved the outside old structure and the inside had been upgraded. Would love to know more about the history of the house.
Miki
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

There were cracks in the door where the light could come through. And you could hear everyone in the hallway, but the beds were comfortable. The towels were amazing and the the hotel room was super cute
Jakub
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

nice hotel
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