Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Martinsburg

New hotel building

The hotel was very nice. The staff was friendly and very helpful. The breakfast was good and the pool was clean and the pool hours were conducive for my kids and our needs. Definitely stay again and would definitely recommend.

Very friendly and professional staff, clean rooms and common areas, good breakfast, close (walking distance) to the major mall with dining options, or 5 min drive to the downtown area.

Great location just off I-81 on the busy shopping street; renovated facility, but modest and limited breakfast - overall excellent place to stay when in the Martinsburg, WV area.

The hotel was clean, the staff was friendly, and it was comfortable

Very friendly staff and knowledgeable of the area.

The pillows are way too small and too soft. The bathroom needed a little more cleaning. There was hair all over the floor and the bottom shower door seal was missing so water was getting on the floor and the freeway noise was awful.

When i first walked through the door they were very attentive and pleasant.

Very hospitable and possibly the cleanest hotel I’ve been in. I judge the stairways for how clean they are and these were very well kept. Nice breakfast spread and extremely welcoming to the kids. Wish we could have stayed longer.

The property Rep(white female)stated I could cancel my reservation when they get the email or call from Expedia. The rep was rude with a listening problem and a bad attitude. She flat out lied to me on the phone. When Expedia called, she declined the cancellation request. I literally called to cancel 2 hours after booking. Why lie? Why be rude? You know who you are! You're a liar. Hope you're happy with yourself!

Guest services were very helpful and friendly. The room was super clean. We will definitely stay again.

Everything was fine

Staff were very friendly

Very friendly staff and great free breakfast. Easy to park

Very nice property. Convenient to I-81. Close to restaurants. Comfortable and clean. Staff at the check-in were pleasant, experienced, and knowledgeable. Very good value for the money. Would recommend and would stay again.

We stopped on our way from CT to Alabama. Perfect location easy on & off. Looked like a nice safe area from what we saw. Front desk staff was excellent. Thank you!

Na

Excellent hotel very clean and very comfortable

Easy and quick check in. Room was clean and the bed was super comfortable. No complaints here.

Wasxas expected. Enjoy Fairfield Suites.