Dear Valued Guest,
Thank you very much for choosing to stay at Star City Hotel.
We are delighted that you were satisfied with the friendly and warm service from our staff. Your compliments are a great encouragement for us to further improve the quality of our service.
Thank you also for your valuable suggestion regarding the bottled water in the rooms. To reduce plastic waste and protect the environment, our hotel provides bottled water in glass containers. If a glass bottle is broken, damaged, or lost, there will be a charge of 50,000 VND. If you bring your own bottled water, there will be no charge. We will clarify our policy further in the future to avoid such misunderstandings.
Thank you again for choosing Star City Hotel. We hope to welcome you back again.
Thank you.
Sincerely,
Star City Hotel