Star City Riverside Hotel by Haviland

Explore Star City Riverside Hotel by Haviland
9.0
Exceptional
From 205 reviews
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Cleanliness

9.0

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

9.0

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Distance to City Center (11)
Room Space (8)
Staff Friendliness (7)
Bathroom (6)
Accessibility (5)
Ambiance (5)
Surroundings (3)
Family Friendly (3)
Wifi (3)
Activity Option (3)
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Traveller Reviews Star City Riverside Hotel by Haviland

Number of reviews per page
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40
Customer reviews
Canh D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The support staff were quick. The restrooms were clean.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are very pleased that you enjoyed your stay and had a comfortable experience. Your compliments regarding the reception and security staff are a great encouragement to us. We will pass on your compliments to all our staff. Thank you again for staying at our hotel. We hope to welcome you back again.
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Pham T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The staff were friendly and enthusiastic. I booked a room that didn't include breakfast. Providing bottled water for guests seems environmentally friendly, but it costs 50,000 VND if it breaks.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at Star City Hotel. We are delighted that you were satisfied with the friendly and warm service from our staff. Your compliments are a great encouragement for us to further improve the quality of our service. Thank you also for your valuable suggestion regarding the bottled water in the rooms. To reduce plastic waste and protect the environment, our hotel provides bottled water in glass containers. If a glass bottle is broken, damaged, or lost, there will be a charge of 50,000 VND. If you bring your own bottled water, there will be no charge. We will clarify our policy further in the future to avoid such misunderstandings. Thank you again for choosing Star City Hotel. We hope to welcome you back again. Thank you. Sincerely, Star City Hotel
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Lý Đặng T. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hong Loc Hue Thy Thi Nia Huong Thao Loc Tien were all very enthusiastic, and the hotel was spacious and airy.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at Haviland Star City Riverside Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Thank you again. The Staff of Haviland Star City Riverside Hotel
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Hiền D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff were enthusiastic, and the hotel was well-equipped.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at Haviland Star City Riverside Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Thank you again. The Staff of Haviland Star City Riverside Hotel
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Pham T. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
pink lily, deer antler, thi thy, tieng thao, huong lan, enthusiastic
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Thank you so much for your wonderful review. We are delighted that you enjoyed your stay and were satisfied with the friendly and attentive service from our staff. Your compliments are a great encouragement to us. We sincerely hope to welcome you again on your next trip to Da Nang and have you stay at Havilland Star City Riverside Hotel again. Thank you again. Havilland Star City Riverside Hotel
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Nguyen K. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Hue, Tien, Thy, Hong, Lan, Loc, Thao, Huong, Nia are enthusiastic. There are no 10 points, but...
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at Haviland Star City Riverside Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Thank you again. The Staff of Haviland Star City Riverside Hotel
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L***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
It was pretty good, but I booked the hotel to be near the fireworks display. The roads were blocked, so I couldn't park my car outside. The hotel refused to cover the cost of parking outside for guests.
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Accommodation's Reply
25 Jun 2026
Dear Valued Guest, Thank you so much for choosing to stay with us. We appreciate you taking the time to share your feedback about your stay. We apologize for any inconvenience caused by the road closures during the fireworks display, which may affect your parking situation. Our hotel parking will not be available as usual during this event. Please note that parking fees in our outdoor parking lot are managed by an external company, and we cannot be held responsible for these costs. We will use your valuable feedback to improve our services and will notify you in advance about parking availability during this event. Thank you for your understanding. We will continue to do our best to provide you with a better experience. Star City Haveren Hotel
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Đỗ Nhân
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Hue, Thy, Thi, Loc, Hong, Nia, Tien, Thao, Huong, and Lan were enthusiastic. The room was clean.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Thank you very much for choosing to stay at Haviland Star City Riverside Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Thank you again. The Staff of Haviland Star City Riverside Hotel
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Van T. N. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Thuy, Hong, Hue, Nghe An, Tien Giang, Thao, Huong, everyone was enthusiastic.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for staying with us and for your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness of your room, the convenient location for watching the fireworks, and the comfortable bed and pillows. We apologize for the inconvenience caused by the insufficient hot water supply. During the New Year's Eve period with a high number of guests, the hot water system may have been overloaded due to the large number of guests. We will take your feedback seriously and work with our technical department to implement appropriate improvements so that we can provide even better quality service in the future. Thank you again for your valuable feedback. We hope to welcome you back again. Havilland Star City Hotel.
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Tú Ngọc
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Hong Loc Hue Thy Thi Nia Thao Huong enthusiastically
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for staying with us and for your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness of your room, the convenient location for watching the fireworks, and the comfortable bed and pillows. We apologize for the inconvenience caused by the insufficient hot water supply. During the New Year's Eve period with a high number of guests, the hot water system may have been overloaded due to the large number of guests. We will take your feedback seriously and work with our technical department to implement appropriate improvements so that we can provide even better quality service in the future. Thank you again for your valuable feedback. We hope to welcome you back again. Havilland Star City Hotel.
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NGUYEN T. P. T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
I stayed at the hotel for two nights, and the staff were lovely. They helped with early check-in because it was sunny and guests were tired. There was a staff member named Hong who was especially sweet and helpful, with a very pleasant voice. The room was centrally located, only 5 minutes from the Dragon Bridge and Han River Bridge, and 7 minutes from the beach. Highly recommended!
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for staying with us and for your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness of your room, the convenient location for watching the fireworks, and the comfortable bed and pillows. We apologize for the inconvenience caused by the insufficient hot water supply. During the New Year's Eve period with a high number of guests, the hot water system may have been overloaded due to the large number of guests. We will take your feedback seriously and work with our technical department to implement appropriate improvements so that we can provide even better quality service in the future. Thank you again for your valuable feedback. We hope to welcome you back again. Havilland Star City Hotel.
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Khanh H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Hong Loc Tien, Huong Thao Tien, Nhiet Tinh
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for choosing to stay at Star City Riverside Haveren Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay with us. Your compliments are a great encouragement for us to further improve the quality of our service. We hope to welcome you back again. Thank you again. Sincerely, The Star City Riverside Haveren Hotel Team
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ngoc h. n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Hong Loc Tien Hue Thao Nia Thy Mn is very enthusiastic.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for staying with us and for your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness of your room, the convenient location for watching the fireworks, and the comfortable bed and pillows. We apologize for the inconvenience caused by the insufficient hot water supply. During the New Year's Eve period with a high number of guests, the hot water system may have been overloaded due to the large number of guests. We will take your feedback seriously and work with our technical department to implement appropriate improvements so that we can provide even better quality service in the future. Thank you again for your valuable feedback. We hope to welcome you back again. Havilland Star City Hotel.
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김민규
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The price was very affordable, and a river view at this price was excellent value for money. Also, a staff member named Hong at the front desk on the first floor was very friendly. Haha.
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Accommodation's Reply
17 May 2026
Dear Valued Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, the lively local atmosphere at night, the nearby cafés in the morning, and especially the beautiful river view surrounding the hotel. It is always encouraging for our team to know that our guests had a pleasant and memorable experience during their stay. We truly appreciate your kind comments and look forward to welcoming you back again on your next visit to Da Nang. Warm regards, Starcity Hotel by Haviland!
Dat N. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel is great. The staff, including Hue, Tien, Loc, Hong, Huong, and Thao, are very enthusiastic.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Thank you for choosing Star City Riverside by Haviland and for your positive review. We are delighted that you enjoyed your stay at our hotel. Your positive feedback is a great motivation for us to improve the quality of our services. We hope to welcome you again. Thank you. Sincerely, The Star City Riverside by Haviland Team
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Nguyễn O.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The room was very clean, airy, and fully equipped with amenities such as a refrigerator, hairdryer, kettle, instant noodles, tea, a large dressing table, and regularly changed bedding – not a single grain of sand. My friends and I were all very pleased. Furthermore, the staff were very friendly, from the cleaning lady to the security guard; everyone made me feel that the people of Da Nang are so kind. Thank you so much, Huệ! I don't know if she's the owner or manager, but she arranged everything so we didn't have to worry about anything. We were lucky to find such a great hotel, making our trip very enjoyable.
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Accommodation's Reply
06 May 2026
Dear Valued Guest, Thank you so much for choosing Star City Riverside Haveren Hotel for your stay and thank you for taking the time to write such a wonderful review. We are delighted that you enjoyed your comfortable stay with us. Your enthusiastic feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Sincerely, The Staff of Star City Riverside Haveren Hotel
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LeHoan T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Hue, Hong, Tien, Loc, Thao, and Huong are enthusiastic, friendly, and cheerful.
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1 people find it helpful
Accommodation's Reply
25 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at Star City Riverside Haveren Hotel and thank you for your positive review. We are delighted that you enjoyed your comfortable stay with us. Your compliments are a great encouragement for us to further improve our services. We hope to welcome you back again. Sincerely, The Staff of Star City Riverside Haveren Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
The location is great, with views of the Dragon Bridge, Han River Bridge, and Thuan Phuoc Bridge. The staff are friendly, lovely, and enthusiastic. I'm very happy and lucky to have chosen to experience this place.
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3 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you very much for choosing to stay at Haviland Star City Riverside Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Thank you again. The Staff of Haviland Star City Riverside Hotel
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P***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
The staff at Ny are very friendly and enthusiastic.
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Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you very much for choosing to stay at Haviland Star City Riverside Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Thank you again. The Staff of Haviland Star City Riverside Hotel
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B***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 36 week(s) ago
The room was nice and clean, with a river view. It had a fan and air conditioning.
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Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you very much for choosing to stay at Haviland Star City Riverside Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement for us to further improve our services. We hope to welcome you back again. Thank you again. The Staff of Haviland Star City Riverside Hotel
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Number of reviews per page
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