Good stay

Nice place

Absolutely loved our stay, will definitely recommend and will stay again,

Very glad we chose this hotel coz the staff are so amazingly friendly and the room is very spacious , AC is also very good! Will stay there again!

Didn't look like the corner next to the vanity in the bathroom hadn't been cleaned in a while. There was a plastic fork, dirt, hair and some pills there. The staff was helpful and friendly.

It was a great stay!

I loved all the amenities in the room. We had an excellent stay

Mostly a good stay. There was a team staying there that got a little loud, but not too bad. The breakfast was OK- not great. Some of the food was on the less fresh side but it was mostly edible.

The rooms were very big, clean and comfortable. Lots of storage space. Would stay again.

Enjoyed our stay. Stayed 3 nights before our Alaskan cruise and one night afterwards. Away from SeaTac and downtown Seattle but convenient to base. Breakfast variety was abundant, coffee sometimes empty during day. Lots of cars in parking lot. Hot tub wasn't hot during our first stay but working again, during our one night stay. Safe neighborhood. Easy check-in and out.

Breakfast and rooms are the best!

Everything was okay.

Very close to Dupont gate if you're visiting someone at JBLM. The sister hotel next door is having a bunch of work done to it so the parking lot was pretty full. The AC in the room would'nt drop below 75 and we were only staying one night so not enough time to complain with the front desk.

None

We’ve stayed there before and really liked it. This time there were quite a few problems. There was something wrong with the heating in the pool area. The pool itself was freezing and the hot tub was uncomfortably hot. When we went to complain, the woman at the front desk said it was a known issue and we were able to go next door and use the pool. I feel like she should have told us that at check in. We heard another guest say the washer was broken. The person at the front desk told her to also go next door and use the washer there. There was also a back door that had been propped open even though the sign next to it asked guests to keep it closed for safety. It was back by the elevators so the person at the front desk wouldn’t have been able to monitor this. The person at the front desk though said they were propping it open on purpose.

Hallway dirty. Endless cigarette butts near side entrance.

Asked front desk if we could stay another night in the same room. Said we could if we booked it the same way, through hotels.com so we do that and pay. But desk guy looked incredulous, said we had to cancel the previous booking even though that had been previous night. Said we were now double booked! Had to email the Hilton customer service to cancel previous booking which wasn't even valid anymore. They did refund but charged a fee, making it a lot more than just going to a different comparable Hotel down the road! That made a 5star go down to 4.5, I'm pretty easy going. But then, Holy Lord the pool for all 3 days was PACKED, understandable being summer but both kids & their parents were OUT OF CONTROL! There were people just looking at each other agast at the total anarchy. We were thanked a few times for having our kids under control, and we lasted less than 20 minutes sitting at a table hoping the parents who's probably less than year old cracked their head on the concrete might take their crew back to the room, but instead let the kid SCREAMMMMM until my 9 year old couldn't take it anymore and we left along with another guy. I chose this place specifically so my two kids could use the pool and i could very much needed, use the hot tub. Not a chance. I understand no one is monitoring the pool (the cleaners are great the whole area was gleaming),but the screaming was glass shattering, maybe put in an intercom in to keep some sense of order please.

Wonderful staff and coffee!!

Our sixth stay here. Friendly people, convenient to JBLM

Nice staff,good breakfast,very clean,full size fridge,microwave,plates and utensils and other things to use