Overall Ratings & Reviews Burts Hotel

The food is first class; the staff friendly and the room clean abd comfortable. B&B rate is a little higher than comparable hotels. Obviously you can expect traffic noise if you are at the front of the hotel being in the market square facing a road but we were woken very early by delivery men playing very loud rhythmic dance music from their lorry cabs. Hotel manager needs to speak with regular drivers about respect for sleeping guests. Lorry noise ok but NOT loud music.

Friendly and helpful staff

Everything was good at the hotel, the facilities in the room, nice tea tray, spotless bathroom good shower with easy temperature and flow controls (no problem with wet hands), bed really comfortable. Dinner and breakfast excellent quality food, plenty of choice and service efficient. All staff encountered were courteous and attentive.

Excellent location. Food & Service was excellent. Would definitely go back to stay.

A friendly atmosphere, I have stayed there many times before & will continue to do so in future.

The Hotel staff were very helpful when asked to assist us

Modern, clean and comfortable room. Mine was at thd back and very quiet. Delicious dinner and breakfast the next day. Amazingly friendly staff.

Very welcoming and warm atmosphere, superb customer service and excellent food quality. I will definitely stay again. Thanks, Chris.

Fabulous stay. All the staff were friendly kind and helpful. Room clean and comfortable. Excellent food in the restaurant. Will definitely stay again

We always enjoy our time at Burts Hotel, great service and friendly staff, high quality food and a great atmosphere

We stayed at Burt’s the night before commencing our long distance walk along St Cuthbert’s Way. Upon our arrival we were greeted incredibly warmly. My suitcase was carried up to our room - which was very much appreciated. We enjoyed a tasty evening meal & hearty breakfast which ensured an excellent start to our hike. The team were attentive & nothing was too much trouble. I’d recommend Burts to anyone & would happily stay again. Thank you team Burt’s for a lovely nights stay!

Lovely hotel with lovely staff. Great food and atmosphere

Lovely hotel great staff

A lovely stay in this comfortable and homely hotel. Nice room, comfy bed, great breakfast and shower. Wifi had certain restrictions. I got an email overnight from the National Lottery informing me I had won a prize. I was unable to open and

Very good stay. Comforable room and excellent food.

Lovely hotel with great staff and a electric charger

Stay here on occasion when working in the area. Always a clean comfortable room and I love the charm of the pub. Great menu, excellent food.

Great little hotel in the lovely village of Melrose. The food at the restaurant/pub was excellent and there was a cozy fire buring away. I booked a single accomodation and the room was on the smaller size but perfect for my needs.

our stay was really comfortable

Everything was good, large car park at rear and very friendly staff, nice small town easy to walk everywhere.