Manager was great! Truly sweet lady who was very attentive and helpful!

Beautiful location - views from the balcony were amazing. Comfortable room, suited me perfectly for a short break to San Andre’s. Chyli was so helpful and a fantastic host!

Staff really friendly, but the property is not what you expect on a trip… be ready!

Nice place to stay, the Kristal Plaza is safe and has wonderful decoration, also has a beautiful view of the ocean where you can watch Johnny Cay.

I liked the fact that I had a great view to the beach and a lot of restaurants and shopping. I didn't like that fact that there were making repairs to the building while we were staying there.

Great service, amazing views and right on the beach!

This place is not even a hotel. It is a very large apartment with many rooms trying to pass as a hotel. There is no reception. You have to take the elevator to second to last floor and knock on a door. Hopefully, they will open which took a long time for my wife and me. We booked a room with a view of the ocean but was not given such room. If you are handicapped in no case book this place. In order to get to our room we needed to go up a staircase that moved once you were on it. I called it the staircase of death because sooner or later that staircase will break and seriously injure someone. It is a shame that this place can even call itself a hotel. Extremely disappointed. I have had bad experiences in my life but this place now has the honor of know it is by far my worst experience. The rooms were clean and somewhat appropriate but that is like renting a car and the sales guy telling you, "it has seats."

Good—friendly service, WiFi, view of ocean Bad—location was way different than shown on hotels.com, no hot water in shower and needed to ask for potable water to brush teeth

the ocean view it is very good, but the place it is dirty and nobody care nothing.. even there are a leak at the AC and in the bath at the wall, shower with hair and sand front customer before.. , the TV it is not working in diferent rooms , some lock at your door room it is not working.. so. your suitcase it is not sure...even ...all the electronic lock room door has the same password...so any way it's not sure ... All it's a disaster. And it's a shame.. because it's a property with good potential... but it's dirty and neglected... I hope make solution to all this problems....it's a shame.

I pretty much joke of a hotel room I could never call it a hotel room. The bed barely fit in the space the air conditioning was told to be working but it did not function so a fan was placed on the floor. It was the weirdest hotel at ever went to and feel like somebody's house.

This is not a hotel room but a room inside an apartment (with the owner living inside the apartment as well as her family). Also, it is advertised as ocean view but the room is in the back (the living room is ocean room if you like being with the owner and her family).

When i got there the place was locked could not get in had to call you then owner came down open the door then I book the top suit did not get it until the 2nd day.then there when you links had water I the floor.

CUARTOS MUY REDUCIDOS, BAÑO INCOMODO, SE VA EL AGUA SIEMPRE, ESCALERAS PRELIGROSAS, NO HAY SILLAS NI DONDE PONER LAS MALETAS, EL LOBBY NO TIENE UNA SILLA PARA DESCANZAR, LO UNICO RESCATABLE ES LA ASISTENCIA DE CHILY PARA TU ESTANCIA CON CONSEJOS Y LO QUE TE PUEDA SOLUCIONAR A VECES, CON UN TRATO MUY AMABLE ELLA SIEMPRE. HAY POCIONES MEJORES. NO VUELVO AHI.

Ficamos somente uma noite! A localização é privilegiada! A Chili, que deve ser a proprietária/gerente nos foi muito simpática apesar de chegarmos às 2 da manhã por conta do voo! As instalações são muito simples. Uma boa aventura!

O hotel é maravilhoso..o atendimento da Chile é show um encanto de pessoa,sempre disposta a nos atender, tirar dúvidas.. uma simpatia voltarei sim pois foi uma estadia ótima.. Em frete a praia e próximo ao centro vista da sacada maravilhosa 💙💚 toda a praia ..

Buenas noches, la atención que nos brindaron buena muy contentos, hermoso el hotel una vista al mar hermosa unos amaneceres y atardeceres muy hermosos, el hotel muy bien ubicado muy central todo lo que quiera está muy cerca baños muy limpios todo el hotel muy espectacular siempre que viaje me voy a hospedar en este hotel muchas gracias kistal plaza por darnos esta experiencia tan hermosa

Es un departamento compartido que en ningún momento especifican en la página, es muy incómodo estar con más gente

Al llegar nos llevamos la sorpresa de que el departamento se comparte con otros huéspedes. Los espacios comunes (sala de estar, comedor) erán cómodos y limpios. La cocina y comedor no se podian usar supuestamente por medidas del covid, sin embargo si se podia usar por algunas personas. La habitación tenia espectacular vista, buen espacio, baño amplio, televisor con solo 3 canales nacionales, sin internet (solo habia internet en sala de estar) y para eso habia que bajar al primer piso. No habia agua caliente, el aire acondicionado en mal estado, la cama era dura, el cerrojo de la puerta estaba en mal estado por lo que daba poca seguridad. Buen aseo en general, aunque las toallas olian mal al igual que las almohadas. Lo Mejor, la atención de la anfitriona Chili, un encanto de persona, muy servicial y amable. La ubicación es fantástica, solo hay ruidos durante el dia pero a las 10 de la noche llega la policia y evacuan a todas las personas que deambulan por el paseo peatonal.

Excelente lugar para hospedarse, a un paso de la playa. Gladys la encargada un amor de gente.

Muy especial la persona a cargo quien facilita todas las cosas.