Cascadas Family Resort

Explore Cascadas Family Resort
8.0
Very Good
From 48 reviews
Cleanliness

7.2

Room Comfort

7.4

Service and Facilites

6.8

Traveller Reviews Cascadas Family Resort

Number of reviews per page
20
40
Top reviews
Elena
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Very nice complex. A lot of beautiful swiming pools. Nice landscaping. Not far away from Black Sea. Only our one bedroom apartment had 1 mirror in the bathroom. Light in the bathroom was very bad, not bright enough. Overall was good. Will recommend it to friends and family.
saima
icon-with Friends
with Friends
4.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Really poor cleanliness - in 14 night my room or bathroom was no swept or cleaned once. Quick change of towels twice only in 2 weeks, 2 bed linen changes (2nd one after me calling continuously for 2 days). The poor service makes this at best a 2-3 star resort. Far from beach and the walk home after dark feels sketchy and unsafe.
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Alan
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

Would definitely stay again
Alison
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 250 week(s) ago

Hotels.com verified review

Lovely big complex which was very well maintained The family apartment was nice and modern it wasn’t fantastically clean but ok There was no entertainment at all but we stayed from 5th /16th maybe it’s not in season but thought it would be Restaurant was nice but miserable waitress Security man also miserable Cleaners were pleasant and reception too Thought on checking in someone should take you to the block your in as it’s so big and confusing. But they just give you a map
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Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 255 week(s) ago

Expedia Group verified review

The property absolutely amazing..only down fall was there 9 nights and not once where our bed sheets changed..and had to ask for a cleaner to bring clean towels..
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 257 week(s) ago

Hotels.com verified review

staff does not speak Bulgarian or English. Rooms are not in a great condition. The hotel was also unable to provide us with the room we paid for
Mirit
icon-Family
Family
10.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

היה מושלם נהננו מאוד מקום קסום ומאוד יפה הבריכות והחדרים הכל היה ממש מושלם❤
Anthony
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

Incredibly clean, 7 pools, next to Waterpark and 400m from the beach.
shlomo
icon-Family
Family
4.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

Don't get close ! be careful ! from outside it looks very nice and maintained but the rooms were neglected and miserable, the simplest beds, the mattresses dirty, we ordered 4 nights, they didn't even changed towels, they said the cleaners were busy and they did not have time, the apartment was dark, they changed 5 lamps 1 day after we ask them. We even ordered a suite for 4, we got one room with a double bed and a sofa with a 50 cm wide balcony, a joke not balcony, we were told to cancel reservation when you can't cancel in the last day. Hotels/Expedia not care from the conditions, the pictures lie. Good breakfast, beautiful pools but no service, D I R T Y, neglect, arguing with us about toilet paper. WI-FI is very weak, disconnect when passing room. Caution, do not order.
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Verified traveler
icon-Family
Family
6.0
/10
Reviewed 411 week(s) ago

Hotels.com verified review

The complex is quite nice with a lot of swimming pools and activities. However the staff does not speak english and it is very difficult to communicate with them. The parking lot gate opens automatically based on your plate number but they failed to put my number in the system, even after I went and complained a few times. It only worked in the last 2 days of our stay. Some of the other guests are really rude and can make you feel unwelcomed . The complex is quite far from the beach
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Steve
icon-with Partner
with Partner
2.0
/10
Reviewed 509 week(s) ago

Hotels.com verified review

Staff couldn't find our booking, fumbled around for ages keeping us waiting for the best part of an hour. Eventually given absolutely shoddy tiny room with only a sofa bed which was incredibly uncomfortable. Refused to replace toilet paper (???) and the breakfast was a single egg omelette each (literally just egg) - so much for "buffet breakfast". Entire site is still under construction and the builders were looking into our room watching us getting changed because there is no way to cover up most of the windows or balcony door window. Quite far away from the main action of sunny beach and the on site "spa" is like some creepy Saw film dungeon with exposed piping etc. I'm usually very forgiving and easy going when it comes to hotels but this place is a complete mess and you're better off elsewhere. Read the TripAdvisor reviews.
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Philip
2.0
/10
Reviewed 512 week(s) ago

Hotels.com verified review

This is a nice resort *ruined* by the uncomfortable room and shoddy service. I was assigned a room with only a sofa bed, despite that fact that this is not indicated on the listing for my booking, or in the "Things you should know section". When I enquired at reception whether I could have a room with a proper bed, I was told "Studio means sofa bed here, and you booked a studio", as well as being given a look of disdain. Actually, I booked a studio with a double or twin bed. The sofa bed was as uncomfortable as their reputation. It was the kind of sofa bed that has a panel that folds out, putting a join between the soft sofa and the harder bed panel exactly where your hips are. As I told them I would, I chose not to extend my stay beyond the two nights I originally booked and here is the promised review.
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Wael
icon-with Partner
with Partner
4.0
/10
Reviewed 512 week(s) ago

Hotels.com verified review

So bad I dont recommend at all! The room is about one sofa bed! Like a Rock! And the pillows and blankets are not clean! You cant call the reception! No phone to call them if you need anything you must go on your own to the reception! Bad service and the breakfast is the worst I have ever seen in my life I swear to God nothing worse than their breakfast ever!
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Monica
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Kjempe fint resort. Mange bassenger og aktiviteter. Kunne vært litt flinkere til å rengjøre vegger og terrasser, men seng, håndklær osv er fint.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Positivt: superbra AC, stort hotellområde med allt man önskar såsom restaurang, fint poolområde med olika typer av pooler för barn & vuxna. Mycket bra wifi på rummet. Helt okej kök med kyl & frys så man kan laga egen mat. Promenad till stranden ca 10 min med litet centrum. Förbättring: städning var obefintlig på rummen utan att man behövde säga till. Mycket dålig sängkomfort. Frukosten är inte värd att betala för då det är väldigt dåliga alternativ och smaklöst. Överlag dålig attityd från personal på restaurangerna.
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Bent
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Et kæmpe lukket område med lejligheder, restauranter, supermarkeder, pools parker m.m., alt sammen i et indhegnet område, som kun kan tilgås med de udleverede adgangs nøgler. Rent og flot, og fantastisk for en familie ferie.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

Veldig fine uteområder og godt tilpasset barnefamilier. Vi fikk et lite egnet og svært dårlig leilighet først, helt annet enn vi trodde vi bestilte. Ting var ikke i stand og ikke engang oppvask var tatt. Balkong var grodd igjen av grantrær og ingen mulighet å bruke. Fikk da oppgradert til en større og mye finere leilighet uten ekstra kostnad. Etter dette var oppholdet veldig bra, så pass på hva slags rom/leilighet man får.
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Solfrid
icon-with Partner
with Partner
8.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

Hadde et kjempeflott opphold. Leide en fin studioleilighet med egen vaskemaskin på badet som var veldig grei å ta i bruk. Eneste negative var at selv om det var i slutten av mai var det mye som ikke var åpnet både på resorten og rundt omkring i sunny Beach.
Verified traveler
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 256 week(s) ago

Expedia Group verified review

Alles sehr gut. Freundliches Personal. Unsere Kinder Waren sehr glücklich.
jaoued
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 258 week(s) ago

Hotels.com verified review

Bon sejour bonne découverte appartement bien équipée ++
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