Was charged a daily tax for FREE breakfast that I didn’t even select Was provided free breakfast as a gold member and only used the breakfast once over 3 days but was charged a fee for all 3 days. Room was not properly cleaned Counters not wiped : toiletries not refilled. Sheets not changed on the bed : just bed being made. Forced to do digital check in then to be told that my room was not ready and it was 4:30 PM then had to speak to a front desk rep.

I talk to the waiter in English and he responds to me in French

Loved our stay here. It was the perfect location between old Montreal and downtown. The tunnels were a 2 min walk outside to get to the underground city tunnels. The staff were really good and we even got upgraded to a suite. If we were to go back to Montreal we would stay here again.

Super affordable, organised and incredible interior design!

Exelent service

Everything was great. Very comfortable and view was great. But nothing that would say 5 star exceptional.

The staff were helpful and friendly, the breakfast buffet was lovely, eggs were very wet- not my favourite!

Had a great stay! The room was clean. With all the snow on the streets when I arrived, it would have been helpful to have a spot for dirty shoes near the entrance.

On my first morning, the elevators stopped working. There was no announcement. None. Even after I walked down 11 floors and ended up outside and had to walk to the front door to get back in the building AND, asked the front desk people if there was going to be an announcement, there was none. Next, the top sheet in my bedroom was torn and tucked away to hide the tear. Also, the halls are nearly black. I understand ambience. One afternoon though, I was returning to my room and felt very uncomfortable walking down the hall and there was an unkempt person moving toward me. I told the front desk ALL three things, politely, and absolutely no offer of reparations was made. I will NEVER come back.

Breakfast was delightful, room was great and staff are friendly and courteous

Incredible hotel! Thank you!

Standard room very small but great property easy check in process and close to great placed. No dinner option in the winter

The room was lovely and the staff were great

Clean room

Good experience.

Perfection in every way

Clean rooms, easy check-in, great location. Would book again.

It was a great stay! Beautiful hotel and really nice vibe! 7 min walk to Old Montreal!! :)

A perfect stay from start to finish. Seamless check-in, wonderful staff, great breakfast, and very comfortable rooms. Nothing stood out because everything was excellent.

Staff, included breakfast, and amenities!