The air conditioning did not work. We were moved to a different room and were told that the AC Was working. It was very loud and useless, the room was still too hot. The noise level from the AC kept me awake all night

Air conditioning system was old heating system and was ineffective. Needed fans to cope with heat in the room. Mattress topper only the size of double bed and we had upgraded to king size bed. Housekeeping had to come and rectify. Bed was also very high and proved a challenge to get onto! Large step into the bathroom which was difficult to manage with slight mobility issues. Staff were helpful.

Cocktails were good at the bar.The hotels location is great, very central. Room was quiet and bed very comfortable. I think the hotel is showing its age a bit, although this didn’t effect our stay.

Everything about our stay exceeded our expectations. Bar staff were very friendly, rooms were very comfortable and AC was a life saver during the heat wave.

The room I stayed in was difficult to get from the main entrance. Umderstand the building is old however . Route was not well sign posted . I was then charged £10 to use the swimming pool . This was not clear at time of booking.

Friendly staff Also the spa were great 😊

Lovely hotel…but the aircon unit was very noisy and kept me awake most of the night. I asked for a discount to reflect this, but because I had been granted a late checkout apparently that was sufficient. I was also disappointed to find the 1 hour use of the spa wasn’t included in the room price, it wasn’t obvious on the hotels.com website. I won’t stay there again, it’s significantly more expensive than other hotels in the area, but my stay didn’t reflect that.

The staff was very helpful, the spa quiet and clean. The 2 bars looked amazing, I’ll be back!

I enjoyed a fantastic massage in the basement Spa, and would thoroughly recommend this as a luxurious, city centre hotel. The staff were wonderful and made us feel very relaxed. I'd love to go back.

Coffee machine in room was lovely. Gym while hot was adequate. Spa, despite small charge was really lovely. Breakfast was overall good value at about 20 quid a head. Location was decent, right in the heart of Bristol.

I bought a stay for my daughter’s birthday and she said that she had a wonderful time. The location was perfect and the staff were wonderful. I emailed the team advising them it was my daughter’s birthday and they went the extra mile, she had a room upgrade and was also greeted with a birthday cake and a box of chocolates. She was so surprised and delighted. She was so impressed we booked a stay too.

Room was lovely except for noise you heard everything from road side … bin men road sweepers music drinkers ie . Spa pool sauna steam room excellent

Room had windows that open on to a brick wall. No view, room dark. Shower worked well and bed was large and comfortable. Bit of a shame the windows let the room down. The air conditioning made a loud noise that made it had to relax. Bit of a disappointment.

They need to get their carpets, sofa and cleaning routine in order. Blood and other stains on the carpets in the corridor and bedroom is not on.

Really nice staff. Great hotel

As expected

Brilliant stay!

Too many stairs for pensioners

Nice hotel, nice location, room was ok but very bright at 6am in the morning due to no curtains or blinds, only window shutters

Reception team were welcoming, friendly and efficient. Have to say that the room was a disappointment. I paid for a Superior Room (251)! but it felt very tired and dated. There was damp on the external walls and the paint on the window cills were all chipped and blown from the moisture. It didn’t feel Superior at all.