Overall Ratings & Reviews HOTEL FLAGS KUJUKUSHIMA

Hotel staff was very friendly on check-in, lobby area very clean and neat, but dates some, especially including look of mix of furniture in lobby lounge area. Room was small, however nicely appointed with all I needed. The hallways of the hotel were immaculate and sparkled. The bathroom was very clean, however the room itself needed a serious deep edge-vacuuming. Dust could be seen along the edges of room and under the nightstand opening at the floor. Breakfast buffet offered multiple choices, included hot breakfast with Japanese options and continental options. Very nice breakfast. Onsen was very enjoyable and seemed to be kept very clean as well. Slippers and house clothes provided were not available for "larger" guests, but provided for average sized - one size fits most. Not the highest quality, but nice touch. Hotel provides a free hourly shuttle during day to downtown train station. Very convenient to go shopping, lunching, or to depart on train. As a side note, the hotel is a wedding destination hotel and specializes in large events. It is also located directly across from a small marina with attractions and restaurants.

This is a Onsen in a quiet area of Sasebo which hosts mainly Weddings. However it is in a great area if you which to explore the 99 Island Marine national park.

Easy and good onsen

I knew this was an older hotel because I researched online before I booked and was not expecting a brand new facility. We came to bring my Mom to visit her hometown and booked two rooms. Each room had a minor issue which was immediately remediated by the staff with such courtesy and attention that clearly demonstrated their commitment to service and their patrons. This high-end service continued until the moment we said goodbye. I wholeheartedly recommend this hotel if you value service and attention to detail.

Great location near the island chain. Staff was friendly and for the most part accommodating. Room/bed/bathroom size smaller than expected, but we spent most of the time exploring this interesting part of Japan anyway, so it wasnt a deal breaker for us. Breakfast buffet was really good. Shuttles to the main part of town.

Amazing experience, services were outstanding and highly recommended.

Hallways were hot. No AC was running. Room was ok. Very quiet

The staff is very nice and accommodating and the rooms are clean and simple. I get the Japanese style room for more space. The breakfast is very good as well. I say here every time I visit Sasebo!

Exterior was nice but bedroom condition was not kept well. The bed was uncomfortable and felt dirty somehow. The service was kind and dinner was tasty.

Pretty much a good place to stay. Plenty of food within 2km radius. Room is spacious

Wonderful staff. But room's smell is not good. The room has handy phone.

Was given a lower room category than what we paid for. Luckily, the man at the reception understood my concern and upgraded us which was good. Had to pay 150 yen per head even if you didn't use onsen. Breakfast was not good. The hotel looks a lot better on the photos here than in actual.

Overall is good in terms of location, room cleanliness, service & breakfast. Hot spring area is relatively small.

Nice place with nice restaurants inside, only complaint is that the WiFi was slow.

Excellent location, very convenient to reach sight-seeing points.

Definitely worth your money. Super convenient to local aquarium and really good restaurants. WiFi is available in the room as they note on their page. I did not use the spa but it looked really nice. If you’re looking for a room to relax away from sailor town this is it.

Nice and cozy place to stay, would like to see wifi in rooms but overall very nice

The hotel was very old and not kept up very well. You can clearly hear people walking and talking up and down the halls and in the next room. The beds are not comfortable and the pillows are a joke. The absolute worst was at checkout, we were told we had to pay for the spa service that we never used. I refused and spent the next 30 minutes explaining why.

good.

Very dated hotel, the corridors were freezing cold, very old facilities and rooms.