Safe as heck, comfortable and well ran, sometimes. Private parking, good rates ( if it fits you like a glove) Giant garden area, the complimentary breakfast is kinda laughable but their menu is pretty lit. Good if you have a pet, although they continue to violate federal law by charging for service animals even though it’s against the country’s laws and stated in my reservation, actually atthey need to stop doing that. Period. Stop discriminating against people whose disability you can’t see. If I was visibly disabled you would treat me differently, and your rate is entirely through the roof to be this type of unprofessional. It’s over $100 USD per night for the smallest room. They have AC, super welcome. Their pool was way too dirty for me to want to go inside. The waitress abrutly charged me for ice and it seemed the rest of the staff didn’t even know what to do so the kept charging me, and asking how much if my bottle to fill. Ok so if I bring you my yeti cooler it’s the same price? Don’t fall for it. They filled a dirty cup with plastic bag parts from the ice machine. I ended up tossing it and washing my bottle with hand soap. Nice. Go to Oxxo across the street and get 12 times the ice for the same price (zero exaggeration) Long story short, it was a good stay. STOP VIOLATING FEDERAL MEXICAN LAW

Bright light coming through the window.

Staff was very courteous and

En general, la estancia fue muy buena. La habitación estaba limpia, cómoda y el personal fue amable. Cuento con estatus de lealtad que incluye posibles upgrades cuando hay disponibilidad; aunque pregunté y había habitaciones disponibles, no se me otorgó el upgrade, lo cual fue un poco decepcionante, pero no fue un problema mayor. Mi principal inconveniente fue con un objeto olvidado. Reservé una habitación adicional para mi hermana y ella dejó accidentalmente su abrigo sobre la cama. Llamamos al hotel y nos dijeron que revisarían con el personal de limpieza y nos devolverían la llamada, pero han pasado varios días sin respuesta y ahora las llamadas van directo al buzón de voz. Hubiera sido mejor contar con un seguimiento más claro.

Clean room, staff very friendly but is too far from downtown, and the room we got was close to the street and you couldn’t sleep well because of the noise from cars and trucks motorcycles etc. bed was too small for my husband and I. Also it took us 1 hour to get to the International Airport in Morelia. The amount I was charged was not the original price. Very disappointed about this too .November 2, 2025.

Staff was AMAZING. Room had some kind of bug, woke with my legs all bitten by I don't know what. Street noise, LOUD all. Night. Long.

To far from cento historical

Nice and clean but no a/c

everything very clean and all the employees very attentive

Gracias!

Spotlessly clean. The entire staff is very helpful and friendly. It was a pleasure to he there.

It was a great experience! My kids loved the heated pool and the room was very clean and spacious. The hotel's personnel was great. I highly recommend this hotel.

I liked the fact it was super clean I didn’t like the location was little too far from the center of Morelia

Clean good service

It was a wonderful experience. Personnel is always ready to help.

Very nice staff at this dog friendly hotel.

Very clean and a friendly staff, helpful to all your needs

Beautiful hotel, inedible service and amazing food, it is like 20 minutes from downtown .

Excelente ubicación. Diseño arquitectónico muy mexicano y de buen gusto. Los cuartos son muy cómodos, limpios y acogedores. La cama invita a un buen descanso. Cuenta con todas las atracciones; alberca amplia y al centro del hotel. A muy pocos pasos está el parque navjoma

Aire bien