Overall Ratings & Reviews Holiday Inn & Suites SILICON VALLEY - MILPITAS by IHG, an IHG Hotel

The room area is spacious just need mirror for the whole body

Wonderful staff

It was good,

Great stay. Very friendly staff!

Overall great experience just the smell of cow manure was not pleasant

Place was nice. Should have free breakfast because the hotel across the street which is 10x nicer has free breakfast. Doors were scratched up, bathroom lock was broken. Refrigerator didn’t work.

Water leaking from light above shower Had to pay $15 to park in their regular parking lot.

Amazing stay!

The staff are amazing when I checked in she was super nice gave me all the information I needed at night the receptionist was cool he was my

Nice rooms and clean

Very clean nice rooms. Hot tub and ice machines didn't work.

Amy at the front desk is a remarkable asset and has made for a phenomenal experience. Sadly, the jacuzzi was down and that was quite disappointing.

It was great, no issues

The toilet did not work when we first checked-in. The toilet problem occurred 3 times throughout our one-night stay. Avoid room 323 if possible. Other than the toilet issue, the room was clean and comfortable in a quiet area for a good night sleep. Management did a good job to compensate for the inconvenience.

Awesome

2 bottle of waters must be complementary!!! They charged $6 per bottle which is like in cents ! One 24 bottle crate is around $4.99

I would like to share my experience during my recent stay at the Holiday Inn while attending training in Milpitas. Upon my arrival, I encountered an issue with early check-in. I had called ahead to inquire about the possibility, as my work shift started at 1:00 p.m. and the standard check-in time was 3:00 p.m. I spoke with a lady (don't remember her name she was helpful tho )who informed me that while early check-in was a possibility, it wasn’t guaranteed and the earliest I could check in would be at 1:20 p.m. However, when I arrived at 12pm, Irene was working and informed me that there were no early check-ins and no rooms to accommodate my request and nothing she can for me . I asked if she could notify me if a room became available, but she declined to assist further, which felt quite rude. As a result, I had to wait for three hours before I could check in. Additionally, when I finally accessed my room, I was disappointed to find it in an unclean state. There were dirty spots, hair in the shower, and what appeared to be blood on the walls, along with streaks on the shower glass doorsand a towel with stains on it . This was surprising, especially since I had expected thorough cleaning given there was no possibility of early check-ins do to rooms being cleaned. Overall, my experience was disappointing, and I feel compelled to suggest that our company reconsider using the Holiday Inn for training accommodations in the future. Thank you for your attention to this matter.

It was away from traffic

This was a satisfactory experience, made better due to kind and polite staff. Room was clean and comfortable. However, restaurant breakfast was not good (oatmeal much too watery and without any embellishments, eggs dry and overcooked, fruit / melons not ripe enough, coffee very bland). $15/night for parking in a largely empty lot felt like nothing more than a greedy way to pad the price.

The location was perfect, making it easy to explore nearby attractions, yet the hotel itself felt like a peaceful retreat from the city life. Overall, my stay was nothing short of perfect. I highly recommend this hotel to anyone looking for luxury, comfort, and impeccable service. I can’t wait to return!