I made a reservation and paid in full through Expedia. When I arrived, the hotel first said I had no reservation, then claimed I did. They requested my credit card and charged me a second time, forcing me to file a dispute with my bank.
We had to change rooms because the key to the first one didn't work. In the middle of the night, the air conditioning began leaking water and the staff couldn't fix it. The shower had very low pressure and only lukewarm water.
The entire experience was unacceptable. I received no discount or compensation, and I'm still waiting for the duplicate charge to be resolved. I paid €175 for the night."