The location was perfect. The staff is amazing. Very helpful. I plan to go back

Indicar que cuentan con shampoo, acondicionador y jabon, porque si tienen pero no indica en el listado o al menos no es explícito

The hotel is in a great, central location. The apartment was large and clean. The staff was very friendly and helpful! Some reviews mentioned loud construction noise, but we didn’t hear any. I would definitely stay again.

Everything was great!, 2nd time staying in Grand Chapultepec and still feeling like home. The guards in the front desk are very polite and kind people. Congratulations!.

Apartment style room was clean and spacious ...

Clean room, convenient spot right by the center of the city, fair price, kind service. Great for foreigners, saw tourists from the USA, Japan, China, and France check-in here

La calefacción no funcionaba en la habitación, la reporté varias veces al front desk y su respuesta fue que no había forma de ayudarme. La temperatura durante toda mi estancia dentro de la habitación era de 12 a 15 grados y estuve muy incómodo…yo no tolero el frío y reservé esta estancia porque ofrecían específicamente “calefacción” en las amenidades. Muy decepcionado

Cleaning in facilities and room can be improved, particularly considering that CDMX is a construction zone. Staff was attentive. Amenities such as the laundry is a good plus for travelers with kids. Great location considering transport, restaurants and sightseeing. Coffee and pastries were not offered, nor the bottled of wine.

Excellent location, big rooms, great for long stays

It was a clean, convenient location. BUT we were woken up by loud noises at 4 am one day. The adjoining apartment occupants were having a party with loud music. The staff did not speak English and was hard to communicate. The VIP gift was not available. The attendant did not know what I was talking about.

AC was not working properly and the customer service is just average

Nos encantó nuestra estadía. Limpieza, amplitud, comodidad, excelente servicio del staff. Que práctico fue tener un espacio tipo apartamento. Está localizado en un punto excelente para caminar hacia diversos restaurantes, el bosque de Chapultepec, etc nos sentimos seguros y cómodos. La cama y almohadas era perfectas. Dormimos delicioso cada noche. Nos encantará quedarnos aquí en un próximo viaje. Gracias x una estadía excelente!!

The location is excellent, close to everything. The staff is courteous. The room is clean, however it didn't appear they clean our room during our stay for 6 days/5 nighs.

Whoever is leaving reviews about this property, must be getting paid by the property. The service was poor at best. We asked for towels, and they outright said no. They told us to use the same ones until we leave. Our sheet were never changed, so I ask to have them changed, and they said no, but here are some sheet for you to do it yourself. The electricity went out several times. WHAT A DISASTER OF A HOTEL, IF YOUWANT TO CALL IT THAT!!!

Property was nice and well maintained I loved the free laundry and the included coffee and snacks at front desk. The rooms were decent size although the layout was a bit strange did not like having to enter closet to enter restroom, also the air conditioner had limits. Overall the experience id say was an 8/10 would stay there again, I was really said when I did not receive the complimentary bottle of wine listed on the booking page.

Big spacious room, excellent shower, couch and bed combo. Neat and organized easy to navigate to and from. Close to many local shops, food, park.

Muy bien atendido por el personal del hotel

Property and location are amazing. Staff very friendly and attentive. The only downside is the noise from the road every morning due to construction taking place adjacent to the building.

Fue una estadia muy agradable, el lugar es amplio, tiene luz natural, todas las amenidades, hay seguridad, es comodo, limpio, muy buena locacion, a una cuadra de Reforma y en la esquina hay un 7-Eleven y Una Cafeteria y mas restaurantes, asi que todo estaba ahi. La verdad es una muy buena opcion.

Departamento impecable y súper cómodo! La ubicación es excelente y tiene lobby donde siempre tienen seguridad y snacks para los huéspedes