Very late house cleaning. We were not told at booking that we were not in the hotel but a separate building that required walking in -40 degrees or waiting for a shuttle. Also meant no easy access to restaurant and lounge. Different breakfast menu than what is on the website. Well situation to airport, downtown, Snow King Castle etc. Was given different answers by different people to the same questions. 2 bedroom unit was very spacious and well laid out.

Room was spacious and nice but was across the parking lot from the main building. At -30 degrees Fahrenheit this was a rude surprise.

We could watch the aurora from the balcony of our two-bedroom apartment without leaving the hotel, and the washing and drying machines were easy to operate. The staff were very helpful in answering questions and arranging transportation.

Great location, friendly and welcoming staff. I had a Clean and spacious 2-room suite. I will definitely book the same hotel if I ever go back to Yellowknife.

Very good!!

What stood out was how Chateau Nova stood behind us as the guests, when Expedia and Agoda did everything they could to sabotage our stay. They made it seem like the hotel cancelled our reservation, while the hotel went to bat for us when Agoda/Expedia did all the damage. The hotel kept us in a room that Agoda underhandedly cancelled. Now for Chateau, we had a great breakfast and a dinner at reasonable prices, courteous staff on all occasions, and a clean room with all the necessary amenities. If someone was coming to see the aurora, I would suggest booking straight with the hotel! And enjoy the experience with Chateau Nova!

Clean room and positive staff.

Room was very nice and bed was comfortable. Front desk staff at check out were very helpful

Arrived late, got our key cards and a shuttle ride to the building we were staying in. Got to our room and no wifi password anywhere. Went back to main building and talked with the desk clerk. Why? The room phone did not work and I did not have cell signal. He told me I did not need a password, just select “Nova Hotels” from the wifi list. He showed it to me. I make my way back to the room only to learn Nova Hotels wifi is not available in that building. Back to the front desk. Then I was told to scan the QR code to access wifi password. Well without wifi or cell signal that is not possible. Back to the room I go to get some sleep. My wife and I cuddled tightly trying to sleep but the room was so cold. The thermostat was maxed but it was not adequately heating the room. The next day I relayed all of this to the GM. He sent maintenance who fixed the heat issues and I finally got the password so we could let people know we made it. Room staff were wonderful. Restaurant quality was sad. Cold and dry omelet, buffet was looking pretty dry so I ordered fresh. Didn't help, couldn't finish it I would seriously consider other options before booking here.

Was all new

We enjoyed our stay. The rooms was great, and very clean. However, we were given access cards that didn’t work so we had to wait outside in -25

The hotel is so lovely

Nice clean room with a balcony. Excellent fir family.

Great stay

Staff were very nice and helpful. Liked fridge and microwave and dishes in room. Not great TV channels.

Hotel was clean, staff was friendly. Room was spacious and clean. Microwave and kettle a big plus. Location was good, walking distance to supermarket and to downtown.

The room was exceptionally clean and had everything we needed. I had a 2 bedroom apartment in their new building and it was great. It was across the property and not connected to the restaurant and other amenities which was a little inconvenient but we cooked most of our meals so it wasn’t a big deal. They did have a shuttle that would take take guests between the two buildings if you asked them. For the other times “bundle up!” walking across the property at -35 degrees was quite an experience for me. The only thing I think they could improve is to have someone answer the desk phone more. I must have called the front desk 9 times at all times of the day and no one ever answered. It’s possible that they could have been really busy but unlikely that no one was available every time.

G

Room was clean, staff was nice, had shuttle to airport

The hotel is in a great location, within easy walking distance of downtown and the Prince of Wales Northern Heritage Centre. The room is spacious and comfortable. The hotel offers convenient dining options, either at the restaurant near the lobby or by cooking in the room. The room is well equipped with a microwave, refrigerator, kettle, toaster, as well as dining ware and utensils. The staff were friendly and courteous.