One of the worst places to ever make a booking. Completely inflexible, took our money and refused to refund us even a dollar even though we had a medical emergency and had given them significant advance notice. They have also made it a point not to respond to us or to Expedia because of our request for a refund when there was a real medical emergency and we couldn't travel. While we understand that the hotel has its own terms and conditions, this demonstrates a very clear basis to avoid places like this, and to book in places that are more flexible and customer-centric. We will never book in this place again and will likely tell all our friends not to either. Stay away!!!!

Great access to beach. Proximity to restaurants shops and grocery

Lovely apartment, a stones throw from the beach. Nearest supermarket is 10 mins drive away, so stock up. There’s basically nothing at the complex. There are a few restaurants on the beach, overpriced and lacking bar the drach one. Do not wash your sandy items in the water at the hotel - regardless of using soap or drying, they will stink! They don’t give many bed sheets, the adult bed had 2x mattress sheets and we were shivering overnight. We did ask for more & we’re given 1 additional bed sheet. So, very cold despite the air con / heating system at night. About 1 hours drive from Palma airport, so, I recommend 4+ days stays as we were very tired. Staff were friendly. The beds are hireable on the beach between 10am & 6pm, after 6 you can hop on one for free. The sea outside the hotel is idyllic and beautiful for swimming. Late night restaurants - bug spray recommended! Sofa bed for the “kids” was OK, and comfier than the king size bed. Have fun, we’d go back with a blanket or three, no sink or shower water use, a big food shop & a longer stay overall!

The most uncomfortable bed's and pillows in existence

Furnishings are dated but conveniently located for access to nice beaches.

Simple, clean apartment with everything you need. Close to the beach. Great pool for kids. Lots of easy eating options. A peaceful, family-friendly break.

We were so lucky to have found this gem at the last minute for a three night stay. The location next to Santanyi Cala is exceptional. Although the hotel has an older feel to it, the cachet it has and the experience we had more than compensated. We had two bathrooms which were beautiful renovated and super clean. The apartment was nicely decorated and had two balconies with amazing charming views. The only thing was the AC seems to have a difficult time in July yet the room was still cool enough for our comfort. This is a very special place for a relaxing experience. Easily accessible in car and public transport.

Very clean property, exactly as pictured. Apartment was in excellent condition and very spacious. Facilities were robust and complete. My only gripe was that the outdoor pool closed very early at 7pm which was frustrating for our children. But a fantastic place to stay and very close to the beach! As pictured.

Great Hotel. Enjoyed everything about it and it’s location.

We had a wonderful stay, nice hotel, beautiful views, best beach.

My

This hotel is right next to one of the prettiest beaches I've ever seen, along with fantasic beachside restaurants. Very picturesque! The hotel staff were great, and the room/apartment were superb. I want to book another stay there already, was very hard to leave! Also, the bus stop is conveniently right next to the property, for easy visits to Santanyi and Cala Figuera.

Great for families!

Our family had a great stay! Staff were helpful and friendly. It was nice having laundry facilities on site as we were traveling with children. The day we checked out we were able to store our luggage and also use a bathroom with showers to freshen up before heading to the airport. The location was great - restaurant options at the hotel and also nearby, beach was right outside the door. The hotel doesn't have designated parking but we never had a problem finding a spot nearby (we traveled early June). We would stay here again!

Great room with lovely view. Good beach bar and nice breakfast. Pool in shade for most of day but beach wonderful. A little difficult to find staff at a late check in 8.30pm. But would visit again.

Very nice and helpful staff and that is quite rare for hotels in Mallorca in my experience. (I have stayed in many hotels all across Mallorca over many years). The location is great, being so close to Cala Santanyi. I encourage the staff to continue to be polite and helpful and to treat customers with respect. This differentiates them from the majority of hotels in Mallorca, many of which have staff that do not actually like tourists or foreigners, and even resent them. The only issue I found was that there is only one elevator to go to the rooms and the elevator is rather small, so you can find yourself waiting a long time for the elevator and then not getting in with others because it would be too many people for the space.

Beautiful clean amazing place with all the amenities and views!

I liked the location. The beach was beautiful.

Wonderful stay.

It’s a basic hotel. The Bad: Housekeeping doesn’t change towels or mop the floors everyday. The AC is definitely not cold enough. The cards to open the doors sometimes work sometimes don’t…Restaurant hours were not informed to us at check in, the first day we stayed without having dinner because the restaurant was closed at 10pm. So be really mindful of this if you don’t want to go to bed on an empty stomach. And the most horrible part the water in the sink is SALTY , so when you brush your teeth you get that salty flavor. The Good: location is good, right next to the Cala. Close to other restaurants , close to supermarket and close to Es Pontas which is a good spot to visit and take pics. Good selection of breakfast for the price . I got a room with ocean view and it was nice to see the sunset . The beach was clear also.