Great room with our own onsen. Staff were courteous and helpful

Very good service from the staff

Wonderful experience at this private hot springs hotel. The half board meals was great especially the dinner which was almost the best kaiseki I ever had.

Good service nice staffs

Good and clean

Very nice experiencing the traditional Japanese culture, including the hot springs and the food. The staffs are nice and food are delicious. It is very relaxing. Even though, the staffs are mostly from foreign places, they still are able to provide the traditional Japanese experience.

Loved it.

Staff were very helpful.

The room stinks it smells like someone urinated on the tatami floor. it looks like two old ladies manage the whole property I will not come back

Excellent service. While the rooms we chose do not have shower facilities, there are 3 Onsen, one of which is just next to our room and open 24 hours. The property manager even left a note for us as we checked in after their office hour. Even brought us around to see the bigger rooms. Extremely good service. Highly recommended.

My room with private outdoor bath is superb but location is not that so convenient for the large luggage.

The room and onsen was very nice but the food was disappointing to the overall cost.

Nice and cozy hotel. Meals could be better. Location is great. Hotel staff are very kind and helpful.

Room is nice and clean, with wonderful reserved hot springs. It would be nicer if have breakfast and dinner

Staff are friendly as a whole. Our room is next to the a store / small room for keeping those towels and entires for hot spring. This is the place where there is engine or generator for generating the hot spring. Whole day noisy even at night. Unable to sleep well as the sound non stop even though comfortable tatami and spacious room. There was mosquitoes at the surrounding area.

Nice stay... but the wifi too weak!! Hopefully they can improve

I like this hotel, Overall is good. Just very difficult to find the place, was turned few rounds to look for the entrance even I have picture. Entrance is a super small road which you even don't recognise there are a road. 3 onsens are all family style, not Male & Female separate. I went to 2, both are good and nice. It's combined by few independent "house", onsen is independent small room out of the premise. It was raining, so I need to use umbrella to walk to my room after check in, open and close umbrella whenever go to onsen and return to room. But really traditional japanese style of ryokan. It will not be a problem if no raining.

All things are above average except food need to be improved. A quite far from Yufuin Station when have to carry luggage. Transport provided is recommended .

An amazing ryokan experience in Yufuin, with our own private onsen (Mokuren)... This is not your usual ryokan hotel, as we get a whole house to ourselves, with Western beds and Japanese-style living room facing the bath outside. Service was exceptional, they surprised my husband with a whole birthday cake and then prepared plates and forks for us to bring back and eat in my room. True Japanese hospitality!! We also enjoyed the dinner and breakfast spread, it was A LOT of food. Highly recommended! Location is not too far from the main Yufuin area, and about 15 mins walk from the station.

我們提早在下午一點抵達，櫃檯人員親切地提早讓我們入住。旅館景色優美，有三個不同的溫泉池可以使用，最令人難以忘懷的是豐盛精緻的晚餐及早餐；當我們已經無法再吃下任何東西時，餐廳人員還詢問是否需要將餐後的冰淇淋送至房間讓我們晚一點再享用，雖然最終忍痛放棄，當餐廳人員露出了可惜的表情時，相信下次拜訪由布院時，我會再度選擇古都の花心。