The lobby is beautiful with old fresco. Everything is organized and well taken care of. The breakfast is good. The room itself was average but had all the amenities needed. The location is conveniently located in the old town close to most of the attractions. All the stores are shut down after 7 pm except the restaurants so the streets in the area look abandoned. It's easy to get lost in the narrow streets which can be dark at night. I was a little nervous going out at night having to navigate the abandoned narrow alleys.

Great quiet location.

This was my favourite place we stayed at while in Italy. The building was stunning and historic, while the rooms were modernized. Breakfast was simply incredible and the staff was warm and friendly. Highly recommend!!!

Great location and we could walk to so many things we wanted to see. The alleyways were amazing and after a few days we learned our way around. So much to see, taste and explore here!!

Great central location near sights etc, staff all very friendly and helpful. Also, near lots of great restaurants.

Beautiful interiors, comfortable room, great staff, excellent location

Staff were friendly and very helpful particularly all the girls at reception. Hotel is ideally placed in the centre of the old town with the only drawback that taxis can only get to the Piazza Competto which is 50 meters away so you have to wheel your luggage that 50m.

Convenient location. Walkable to many attractions. Rooms are fine but staff and its service is the star. Everyone at the hotel were helpful and go beyond the normal to ensure a fantastic experience. One recommendation is once you’re in a taxi to the hotel; call the hotel to coordinate drop off location. Hotel is in a historic area with limited taxi access but the staff will help to secure your arrival.

What a beautiful place to stay, seeped in history, right in the heart of the old town. We had a fantastic time with friendly staff, a clean, comfortable, air conditioned room. Some of the smaller ally streets can feel a little unsafe but if you stick to the main ones it was great :)

Gorgeous palazzo tastefully designed.

We loved the Palazzo Grillo. Yes, it is a registered UNESCO World Heritage site and a wonderfully restored hotel that seamlessly blends a palazzo built in 1545 with 21st-century conveniences. A superb breakfast on the top floor, a beautiful relaxation library on the second floor, and nicely placed in the old quarter of Genova, at the Piazza delle Vigne. Palazzo Grillo is located in the pedestrian zone of the town center, making access by car impossible. We enjoy walking, so the 5-minute walk with our luggage from the closest parking garage (Marina Porto Antico) to the town center was no problem. Be sure to follow the directions from the hotel. Certain taxis can take you close to the hotel, resulting in a shorter walk. The labyrinth of alleys in the old part of town is worth your trip--a cultural wonder. Expect excellent service from the staff.

An amazing historic building transformed into a wonderful hotel, central location in the old city! Great staff and service. Would stay here again.

beautiful historic building with cozy indoor library/workspace/lounge and a lovely rooftop terrace. staff was super friendly and helpful (and multi-lingual!). breakfast was solid and well worth the extra fee. excellent central location in old town genova, easily walkable to many points of interest and public transit. overall fantastic value, will definitely book again.

Excellant Hotel. Beautiful property! I would definitely stay again!

Beautifully restored palazzo in the center of old town. From the lobby to the room to the other common areas, the feel, decor and design was stunning. Service was generally excellent as well. Great location from which to explore all the Old Town sites and get lost in the maze of alleys. Gran Ristoro, a phenomenal, tiny sandwich shop is a three-minute walk away and a must visit for foodies. There isn’t any parking in the Old Town, but there is convenient self-parking a few minutes walk away at the port. We would definitely choose Palazzo Grillo again if we return to Genoa.

We have booked the standard room but uplon arrival we realized that it was very basic on a level that needs more love to make it welcoming. We paid an additional 50 euros directly to the hotel for an upgrade for the Junior room which was nice. The breakfast is good and includes a wide selection of products.

The property cannot be accessed via car. One should carry the luggage through very narrow passage. This should be transparent to the travelers.

Great location in the old town area. Taxi can’t get to the front of hotel. It’s a 5 minute walk from drop off. But well worth it.

Very helpful staff. We got lost walking there and staff came to find us. We appreciated that. Great breakfast!

Wonderful hotel in central old town location.