Show of professionalism

Really friendly staff, room clean and tidy and would recommend for a quick night away

Clean and tidy room.

Clean room, courteous friendly staff. Nice location for the city centre.

We have just returned from our one night stay 19/12 -20/12 and I just really wanted to say what an amazing hotel and bar it is , we had a mix up but decided to keep the stay and upgrade so we could bring our daughter and when I called hotels.com were so helpful and sorted it straight away. Then when we arrive the lady who checked us in was wonderful, letting us know what we needed to know as well as any other information she thought would be helpful, my daughter loved the room and how much space we had it was clean and spacious once we returned from our evening meal we asked if we could borrow a game to play from the bar and they were so generous saying take whatever you’d like, so again our little one was made up. Although it was “mad Friday” the rooms had very little noise from the bar and we were in Room 1 which was basically on top of the bar ! The breakfast basket was a great touch with something for everyone in which I did not realise we got when booking so it was great to put us on till lunch. Overall they are most definitely a 5* hotel and we are already planning on returning and will definitely be spreading the word !

Very friendly and helpful bartender who brought my luggage to my room.

Staff was very friendly and helpful. Room was very clean. It had a cracked ceiling, traffic noise all night so not had a good night sleep. Noise from other room above could be heard. Bathroom temperature very different to the room as it was quite cold. Parking is a pain as it’s on a first come first serve basis. I had to park far away. Good location but will no good for me.

Staff very friendly. Room is simple but comfortable. Kettle was broken and TV had no volume on BBC1.

Very clean and spacious— will definitely recommend it

Extremely friendly staff, who were helpful throughout the stay, very clean rooms and all efforts made to make up for the lack of a kitchen with continental breakfast provided in the room. Quiet, and well organised, excellent value.

Nice pub with friendly staff, clean room with good amenities

Good location, close to station and town centre. Large room with good facilities.

Very lovely staff and well equipped rooms only negative was outside noise from cooling equipment in yard and busy traffic

Fabulous. Thankyou xx

A lovely place to stay in a perfect location. Staff were friendly and welcoming on arrival. Our room was a great size and immaculately clean. If you’re looking for somewhere to stay that’s central to everything to do in Lancaster, this is ideal.

Great room in a well located location. Staff were wonderful.

Nice hotel staff. It’s more centered around the bar which is very fine. Rooms are small and breakfast very limited. The location is great in the center of town.

Great hotel, nice big room and great shower. All good, would definitely stay here again.

Lovely staff nice big clean rooms free WiFi warm cosy well located . Recommended

Great stay in Lancaster centre perfect for attending my pal’s birthday celebration. Great size room. Friendly check in and everything provided for breakfast. Would recommend.