Overall Ratings & Reviews Russell Hotel

Nice budget hotel, close to my job and also very close (5 min walk) to the town centre. The room was very spacious although dated in decor and furniture. Temperature control was good and the en suite facilities were very good. The staff were pleasant and helpful. The breakfast was very good, freshly cooked rather than warmed up buffet style which was much better. I think the only negative was the tiny TV at the far end of the room 📺🤔

The Russell Hotel is a good place to stay very close to Royal Tunbridge Wells amenities and attractions. We stayed here because we were going on the Spa Valley Railway Cheese Train on the Saturday afternoon and the hotel was an close enough to walk everywhere.

I would highly recommend staying at the Russell Hotel. It is situated just minutes from the town centre. The staff are warm and welcoming and helpful. The room and bathroom were both spotless. The bed was comfortable and made with crisp, cotton sheets. I enjoyed a good nights sleep. Breakfast was beautifully cooked and delicious.

Staff were friendly and helpful, nothing was too much trouble. Clean room, with all the facilities you might expect. Excellent breakfast

The hotel/rooms are very dated and tired but……the bed linen, towels and bathroom were clean and fresh. The staff are amazing, friendly, chatty and went above and beyond to accommodate our stay. Great breakfast too

Great breakfast. Very comfortable and clean room. Staff were very helpful and friendly. Great value and would highly recommend...5 stars.

This is a lovely old Victorian building, quote central in Tunbridge Wells, the rooms were small, but clean and warm. The staff were all very nice and friendly, accommodating and helpful. The breakfast was good, nothing fancy but nice nonetheless. The bed wasn't very comfortable and the TV was tiny. The whole place seemed somewhat faded and a bit tatty, definitely very dated (the bathrooms and furnishings especially), but it was adequate for a couple of nights.

V friendly and welcoming. Good value for money. Great breakfast.

Third time using this hotel, staff are friendly and eager to help. The property is a typical old English hotel with no elevator but has a cosy feel of which my family enjoyed on all three stays.

Good parking , staff friendly and polite, food average.

Room was clean, comfortable and had basic amenities. Rooms are aged and look tired but this really does not bother me. Breakfasts and parking were included in the room rate and they both were good. Friendly staff.

I travel a lot for work and need to stay in a a variety of places usually on a budget. I really liked this hotel. It’s a traditional hotel with all the facilities you can ask for. Staff are friendly and helpful and the rooms were clean & tidy. It was an all round pleasant stay. I’d definitely book again.

Pleasant stay but room was dated and in need of decoration. Lovely breakfast.

Great breakfast, helpful staff, acceptable accommodation, good ‘walk in shower’. No issues.

Unfortunately we were in the main hotel which is very dated. There was no proper blind on the bathroom windows which meant that people could see us when the light was on and it was dark. No privacy. The room was very dimly lit, the curtains were faded and the material was splitting .The bed was not too comfortable , the mattress needs replacing. Thecooked breakfast was tasty and served hot. The carpark was easily accessible Had no problems parking

Very convenient for shops and the train station. Friendly and very helpful staff. Parking on site. "Faded glory" perhaps describes the building best, old fashioned decor, bar and breakfast room functional but not inviting. If you have any mobility needs, even just an aching knee, mention it when booking as we were given a room at the top of the building accessed by 60 stairs..

Lovely staff. Very clean. Convenient location.

Friendly, informative staff. Excellent breakfast experience.

Very helpful staff that really took great care of my wife and our infant baby. Thanks!

Great breakfast! Nice room.