Basic suite, nothing amazing by any means. Minimal amenities, clean enough for what we needed but not special on anyones scale. Will stay somewhere better next time when in Ibiza. Main reason for scoring down is the fraud. Paid tourist tax of €13 (which is completely acceptable) when checking in. Gave the staff member €15 and said keep the change, as you do. Upon check out they tried to charge me again and denied all knowledge of paying the tourist tax the day before. Granted, it was a different staff member. Later had an email stating they had checked the CCTV and will be charging me the tourist tax again which is IMPOSSIBLE as it would have clearly shown me hand the cash over. This is unacceptable

Sixth visit here. Lovely, helpful staff. Hotel and room always spotless. We are a hetero couple and there seemed to be more lgbtq+ customers here than last time, more of a variety of ages and not just English people, which is great. Place has had a glow-up. You won't necessarily get an iron in your room but we ironed our clothes before travelling which was enough. Bar menu has one vegan main option (there used to be more - like a roasted veg plate, and a vegan burger) but still is a tasty poke bowl, and also chips for sides. Cocktails are delicious. Pool music can be hit and miss lol in terms of cheesey/cool but the atmosphere is relaxing - glorious bay view. Miss it already

Overall the location was great. Hotel And pool area are nice. Especially with direct access to the beach. Axel hotels are very hetero friendly so don’t let that deter you at all. Front desk person was very kind. Only issue I had was we were at the pool for hours waiting for our room which is fine but service seemed to be lacking getting people drinks from the bar. My fiancé tried to order food several times and the employees seemed to be confused when the kitchen was serving what, but again overall fun stay.

Lovely hotel, rooms are great, the pool area is beautiful. The staff are all very friendly and helpful. Will stay again next time.

The check in process was smooth, the attendant was very attentive anr kind. However, The property needs some work, the jacuzzi doesnt have hot water as a jacuzzi should, temperature was cold. There are no towels around the jacuzzi unless you request them at the lobby prior to using the jacuzzi. The towels in the rooms had hairs in them, and some stains. The rooms get cleaned daily but only to take trash out, housekeeping doesnt broom. The hotel needs better attention to cleaning details. The hot water in the room runs out after the second person showers so if you got more than two ppl and like hotwater then you need to wait an hour for hot water again in the shower. Didnt get to use the pool bar as it was closed when I was at the pool.

Excellent service, location, cleanliness.

there was no beach access. the beach smelled of sewer. the elevators didn’t work. they didn’t give blankets and i slept with a towel for warmth. very busy and a dog barked loudly each night. party place. not good for relaxing

Amazing place in a convenient location. Helpful and responsive staff, in particular Roberto. Check-in process was smooth and quick. Definitely recommend the hotel.

Good view. No dressing gown, microwave was dirty. Cleaners came after 4pm.

Huge rooms, spacious, clean, well equipped

Staff are very helpful and accommodating. The room has everything you want but is sparse. The position and access to buses is fabulous, the airport bus stops directly outside the hotel. Initially we were in a room with an awful view but they did change us to another room which was much better

Beach view was stunning although it faces the north side so no sunset or sunrise view. Rooms were spacious and in ok condition. Staff was extremely friendly and pleasant and were quick to address any of our requests. I would stay there again.

All in good order

Amazing hotel, had such a great time. It's been my second stay this year and will definitely be heading here again.

The rooms, location, pool and food were all really good. I would stay again.

Support from Roberto and his team was spot on, very helpful! The hotel and our room was looking a little bit bruised in a few areas, otherwise a decent quality contemporary hotel in a good location next to a small quiet beach. It was closing parties weekend so the hotel was just a little bit noisy at times but nothing to complain about. Would use again in the future.

It had big rooms. Friendly staff. Good location

We loved every minute at axel hotel

The view is perfect!

The property overall was in a good location beachfront and close to dinning options. It is not very close to the party area if that’s what you’re interested in. Parking is 21 euro per day and street parking is very limited. Customer service was good, but at night the doors from other rooms are slammed almost daily waking you up. I don’t believe it’s worth the amount I paid…. You’re basically paying for ocean view and easy access