Everything was really good at this hotel. The location and cleanliness were great to including the staff. The only thing I would say is that if you did need room service, they charge €10 which seemed punitive.

Excellent modern property, staff are all amazing. Walkable to everything.

All staff were very polite and helpful. I liked they responded my questions quickly by messages. Good location to go to Ortigia, also to Neapolis. Room was spacious and very clean. We loved our stay, however we didn't feel luxurious as a five star hotel.

Mario was very helpful and would recommend this hotel traveling to Siracusa

Good location, clean room, very nice staff.

Valentina & Malvina

Nothing standout, everything is expected as a four star place. However I was surprised breakfast is not included. It is $15 per person which is the only hotel in my trip that doesn’t provide free breakfast.

Fine quality hotel with exceptional service.

Spacious clean room! Mine was street facing and super quiet with windows fully shut. Didn't take advantage of the breakfast, but the staff held my luggage until my room was ready, gave recommendations and was convenient to many shops and restaurants.

Excellent location. Very comfortable room. Loved everything about it.

Great base for exploring Syracuse.

Had to give it three stars on staff because it took at least 20 minutes for check in.

Our toilet seat was broken. Cleaning staff should have noticed when cleaning toilet that it needed attention. Otherwise our whole experience at you hotel was amazing. Thanking you.

Nice location and walkable area.

The hotel is conveniently located to easily walk places of interest, especially to Ortigia. Although there was no parking around the hotel, it was very easy to walk across to the nearby public parking. The staff were very welcoming and helpful. The continental style breakfast had all we needed. Although the room we had was spotlessly clean and comfortable, it was a little tired/worn in parts that I wouldn’t normally expect in a 5*. But overall it was a comfortable room.

Breakfast was limited with too many desserts instead. Same thing everyday.

The hotel was truly lovely, clean and in a perfect location for all our jaunts; we were greeted warmly by all staff we encountered. The included Buffet Breakfast was varied and fresh. We did not try the in-house restaurant but the menu was very interesting snd upscale. I highly recommend the Caportigia Boutique Hotel and we would gladly stay again!

A/C in the room was unable to keep room at a temperature that was even close to comfortable. Upon arriving, there was zero attempt to assist with our bags or even show us the way to the room. Upon checkout, there was a gentlemen standing next to the desk simply watching my partner try to haul bags out to the waiting car while I was waiting for the slowest ever check out process to proceed. Zero attempt to help was made by the staff. If this was a 3 star, it would make sense. They bill themselves as a 5 star - there is zero about this hotel or the staff that says 5 star. Barely even 4.

Perfect place

Hotel and staff were fantastic. Excellent location and hotel restaurant is 5 star fine dining . Totally recommended.