My stay at this hotel was the worst experience I’ve had, and I travel a lot. I’ve visited more than seven countries this year, and this was by far the most disappointing. This place is not luxury at all ,very basic and the kitchen pots were completely unusable, extremely scratched. The apartment itself was clean, but the service was shocking. I had two very bad experiences with staff: -Venush (front desk): I asked for water, and she refused. Instead of responding politely, she told me to walk four minutes to Tesco and buy it myself. In every hotel I’ve stayed in, even if water isn’t normally provided, staff usually try to help or at least speak politely. On top of that, she charged me extra for extending my stay just to leave my luggage in their storage, as we were traveling to Rome and returning the following week. -Osman (janitor/security): the Checkout was at 11 AM, but he started calling before 11, calling and yelling for me to leave the room immediately. This was extremely unprofessional. I explained that the dryer didn’t work properly, and I was ironing clothes to dry them, but he continued to pressure me to leave by knocking on the door, Just for 20 minutes late. It felt rude, disrespectful, and completely unnecessary. I believe the management instructed staff to behave this way because of their strict checkout rules. Overall all I don’t recommend this place.

Helpful and friendly staff, spacious and clean apartment. Close to central which made it perfect for shopping

Superb apartment, excellent staff. Superb transport links. Will return again.

Very clean room and the staff was great.

Clean, modern and functional.

Poifect

Kitchen had what we needed but a little limited in silverware and dishes. Room was clean and comfy. Very close to the station, like 5 minute walk. 3 stops from Paddington station. Close to grocery stores.

Excellent location. Great room and facilities. Very responsive staff. Will stay here again for certain.

everything was clean, the staff was kind and friendly, and it was so silent at night. Full size fridge and cooking utensils etc. I do wish they provided a packet of anti-bac wipes so we could wipe down the surfaces, but we did have soap and a sponge. the shower had both rainfall and handheld which was amazing. 100% would stay again.

Great apartment hotel for extended stay in London. Everyone who worked there was helpful and friendly. Special shout out to Ottman for his hospitality and service. We will be back

Perfect for our stay would have liked a swim but had to stay a minimum of 7 nights to use the facilities!

Staff was very professional. Check-in was easy. The flat was very nice. A/C worked wonderfully as it should, heated floors were pretty cool. The shower was great. Not a lot of shelf space/lighting in the bathroom. The kitchen had a basic outfitting of utensils and dishes and cups. The water and coffee were complementary. There was no dish towel or paper towels. The only complaint we had was the washer/dryer combo was not that efficient. It might have been operator error but I turned on the dryer 3 times for about 6hrs and clothes were still damp. So we asked the staff if they provided a laundry service. They said they could take care of it in which they did. However, what they didn’t tell us was that it was gonna be €79. Location was about three minutes from the tube station, which was also convenient. There were a variety of stores with a block to include restaurants and a market. Would recommend staying and would stay again.

There is a lot of noise outside and this has impacted a lot on the stay here and will not stay again due to the noise.

Our apartment exceeded expectations. It was spacious, comfortable, with well-equipped kitchen and furnishings. The 24-hour staff were extremely polite and helpful. The location felt very safe and was within a 4-minute walk of the St John's Wood tube station as well as shops and restaurants. There were a few things, though, that could have been better: 1) the beautiful ceramic tile floors in the shower we're extremely slick and with nothing to hold on to could be quite dangerous; 2) the combination washer and dryer was confusing to use and impossible to open once it was completed--even after going online and consulting the user's manual, we had to get help from the staff to open it, which required using an emergency manual unlock procedure; 3) the air conditioning is apparently controlled from the front desk and needed to be set quite cold in order to be comfortable under the provided comforter.

Extremely happy with our stay here! Staff was so accommodating and friendly. Very clean!!! This location was very close to underground stations, bus stops, and even an overground line. We had no trouble with getting around London. Highly recommend this location! If we ever go back to London, we'll be back to Sanctum!

Bien qu’étant 6 personnes à partager cet appartement, chaque chambre bénéficiait de sa propre salle de bain ce qui permet de conserver nos intimités. Chaque pièce bénéficie d’une belle superficie, on s’y sent très bien.

Tho this place was amazing to stay at. The staff weren’t welcoming or friendly. I asked could we check in early I was told it would be 100£ extra I told them no. I asked for late check out I was told the same 100£ fee which isn’t realistic to anyone check out time was 11am. I also asked could I get phone call when the apartment would be ready which I didn’t get & 1 of the showers didn’t work. Tho that was fine as there was another shower in the bathroom. It was amazing apartment. It’s such it a shame the staff weren’t helpful.

It's a great place to stay. Very spacious and clean. The location is great, approximately a 20-minute ride to central London by subway or taxi. Highly recommended, and I will definitely stay again in the future.

I booked for Christmas to be close to a sick relative and was pleasantly surprised by how great the communication was before arrival. They offered me a complimentary upgrade which was overly appreciated! On arrival, check in was easy - there is 24 hour security. Lovely property, clean big rooms and had everything could need. Much preferred over a hotel. My only issue was the location of Kilburn isn’t great however it does have great tube access to central.

Very big apartment with balcony. Great communication via whatsapp eg. For airport transfer, luggage storage. My daughter forgot her belongings and they keep it for later.