This is not a five star hotel. The service is extremely slow. And if you’re not European, you’ll have to ask at least three times for everything that you need. Service was extremely slow even at Nobu. If you order a pool bed, don’t expect to order food or drinks at the same time, it will never come. All in all the hotel is nice, but the staff needs better training on customer service. The service at this hotel is a one star at best.