Very spacious room with great view . Staff super helpful . Amazing breakfast ,onsen and gym facilities. A bit further from the lake but in forest and free shuttle bus multiple times in the day from and to hotel .

The room was spacious and nice. Good service.

Clean room and good service at restaurant.

High price for value

There was limited transport option from the hotel

Room was ok, but most of the staff were unfriendly and unprofessional. From receptionist to restaurant staff. The only saving grace was the midnight manager on duty, he at least had a shred of service in him. Location was horrible, food mediocre, stafging below par for the price paid. Will not be booking here again....ever!

Quality of food, super clean everywhere. attentive staff.

Near Lake Yamanaka where there is a very nice bike trail around the lake to view Mt. Fuji

Excelente hotel, location, service and ambiance

This hotel was great, transportation was so bad that we ended up staying at hotel the whole time and staff was great, there are so many amenities. Food was good too. Room service was lovely, and the hotel had free shuttle which was a life saver.

I only stayed one night. Regret that I didn’t stayed longer. Wonderful place, clean, people friendly breakfast is more than good. This hotel is not good, but incredible. Highly recommend. Don’t stay only one night

Quiet and will be convenient only if you drive. Rooms size are consider quite big.

Ok in general but it seemed like the staff there are not the most seasoned. The check in was unpleasant for me and I realised that I was not the only one who felt that way because my sister in law who checked in a few hours before me had the same less than pleasant experience that was not what we had come to expect of a Marriott establishment.

The room was very spacious and clean. The hotel is in a very nice wooed area. The staff was excellent. Very very friendly and helpful.

Quiet and clean place.

Overall acceptable but not best

When I arrived, I had lost my JR Rail Pass in Tokyo. The hotel clerks called Tokyo and was able to locate it. I don’t think I could have done it because of my poor Japanese language. This was a miracle and I truly appreciate their efforts and patience.

Breakfast was good. Room was clean and modern. Road in is a little dark at night but that's to be expected in that area. Not much of a view but plenty of fresh clean air as it's surrounded by trees. Paperless checkout would have been nice. Japanese hotels love to print out a bill on A4

We stayed 3 nights there . In general the hotel is clean, spacious and nice with hot spa. Breakfast also good with wide variety. However there is only 1 restaurant which not much selection

Great location near Yamanaka lake with spectacular views of Fuji-san! Friendly staff and great room service. Thanks!