Overall Ratings & Reviews Orange Grove Hotel & Gardens

Terribly uncomfortable bed and pillows. Shower was small and got water everywhere. Towels were thin and scratchy. Very few outlets and half didn’t work at all. Even the bedside lamp couldn’t be plugged in! Poor toiletries, no bottled water, and terrible coffee/tea options in the room. Room was ugly and hot. It is only May and we were roasting with nothing but one, small, loud fan. Very bad value for the price.

Beautiful property and building. Malcolm at check in was kind and helpful. Our room was very spacious and comfortable and clean. Our beds were like laying on springs and not ideal, but otherwise the room was great. There are no lifts, so be prepared to carry luggage up stairs. I would stay here again, but would love a better bed. 4/5 overall

Staff are amazing ,our room was so lovely

This place is fantastic for couples and families. Receptionist Emma if i can remember right she was so helpful and friendly.

The first impression as we arrived was amazing. Th long drive, beautiful gardens. Sadly the room was very dated and basic.

Beautiful location. Room pretty nice, even if a little shoddy (and allso the toilet would not flush). Dinner overpriced and all things considered, I would probably not return.

The location is beautiful with a lovely restaurant, foods are excellent. Friendly helpful staff. The bathrrom looks a bit wore out, low water pressure, no toilet paper holder.

I have stayed here many times, but from this year I have notice quality is dropped. Not all rooms are refurbished. So prepare to be staying in room which could be DIY project. On other hand if you do get fully refurbished room then consider yourself lucky. Room I had during my last visit was terrible. TV remote was broken, kitchen lower panel was lose and fell. Toilet tissue holder was broken. Towel rail in shower comes off when you pull towel. When I told manager. His response was sometime things get missed. 1:00am fire alarm went off. Only one security guard left to deal with and poor guy struggled. There was no emergency protocol to make sure all the guests are out. Next morning I found water rolling on the floor and soaked my bag and shoes. Great location, most staff are friendly (not all). But place is let down by management, headship and owner.

Nice hotel with a good resturant and bar. The gardens are a great place to eat and drink during the summer. Some of the rooms could do with a refurb but worth thenprice tag of £86 a night.

Website with instructions aboit gavibg uk register online, via a secure link from the hotel (before you arrive) need yo be updated, please. The gas main works had closed the road and we had a bit of a tour around, in the dark. Wccommidation has lots of dtylish fwatures but in places it still needs further work yo 'complete it'. Staff very helpful/friendly and we were made to feel welcome on arrival and during our stay. Breakfast was cooked to order and it was delicious. Local produce used.

This establishment remains my go to when I’m in the area. With good rooms, food and bars it is a comfortable place to stay when I am in the area

Awesome welcome from Emma on reception. Enjoyed dinner in the restaurant. Our room was reached from outside - not sure how secure it is. Room was clean - stairway less so. Damp smell in bathroom and shower was either very hot or cold! Should be a TV in the bedroom. The “strictly” element of the signs outside is not terribly welcoming We will stay here again - mainly because of the location and the staff

This place really is class. The food, the service, the apartments. Great value for money

I had a short stay but had lovely service and a stunning room. very impressed with everything about this establishment would definitely recommend to others.

I couldn’t fault the staff - absolutely second to none, helpful, friendly and welcoming. The dining - WOW, 5 stars. From supper to breakfast simply delicious and would certainly go there for a celebratory meal - it was that good. I think once the rooms are upgraded to match the quality and refurb of the dining, reception and bar areas The Orange Grove would be top of my list in the area for a wonderful relaxing stay. We will be back!

On arrival I was informed that the restaurant was closed in a Monday in January, this would have been helpful to know on booking as I would have gone elsewhere . There was a limited menus available in the bar. I booked an apartment so expected a kitchen but the room I was given did not have one. The television did not work in the room.

Lovely building and very friendly staff, rooms need some attention but good value for what we paid and lovely fresh cooked breakfast.

The hotel itself was stunning and the staff were extremely friendly unfortunately that’s where it ends. The beds were extremely uncomfortable, we had hardly any sleep, and the bin men were outside our window in the early hours of Saturday morning around 4-5am. Knowing your hotel is an estate and the windows are of single thickness you would think an establishment such as this charging £150 a night would have the staff to wheel the bins to the end of the drive the night before collection away from your customers hotel windows to be collected as to not have your customers woken in the early hours of the morning to banging and crashing from the collections, from the shear lack of sleep we checked out after 2 of our 3 night stay which was extremely disheartening as this was a break away we had been eagerly looking forward to for months. On top of this there is no daily room refresh, towel’s are not changes, tea, water or coffee pods are not refreshed. Despite paying to stay in the hotel, you are also charged a service charge with all meals, I understand charging a service charge to guests from outside your hotel stay who attend your restaurant for breakfast, lunch or dinner but to charge an extra service charge on top of the charges we already pay for services to stay at your hotel….

Overall another great stay - pleasant staff and a great atmosphere!

Fifth weekend stay here in 18 months. Now rebranded as Orange Grive Hotel. Preferred the former name of Coldeast Mansion. Same owner. New branding. Paid for room on Hotels.com and got the best rate compared to other apps. I was asked to leave a credit card number and stated it was policy for charging items to room. Bedroom was clean and fresh with windows open (November 2024). But a very squeaky bed. Comfortable but very noisy. No aircon. Very small panel electric heater. And old fashioned single glazed windows. Third time allocated this suite which is lovely and third time I have had that suite. But dank bathroom smell. Toilet had faeces mark on base of pan from previous user. And bathroom sink was blocked l. I reported bathroom sink on a previous stay. And was disappointed tonsee no improvement. Combined shower and bath. But anti slip stickers on bath are tired and lifting. So bathing felt like I was on sandpaper on my derierre. And shower temperature varied from Antarctic to volcanic with no happy medium. Perhaps new shower valve needed. Overall beautiful building in lovely surroundings. I will definitely stay again as I love this hotel.