the bathroom need a up date , the room is to hot al day long ,AC was no working at all , can’t sleep because the night club you have downstair to noisy, the hot tub is in renovation didn’t say anything on his web I don’t recommend this , specially if you want to sleep and relax

It’s run down, the jacuzzi is shut down, the gym is shut down, and the hot water runs out… I had to shower with cold water… I wouldn’t recommend this hotel..

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Staff was very friendly

When we arrived the staff didn’t have our room reservations, then when they found it we did all the paper work and they told us the room wasn’t ready yet until 3:30 when we came back for the key they couldn’t find out paperwork again! When we finally got into the room - The room was disgusting, there was pubic hairs on the bed sheets, the shower was gross everything was so disgusting. I would never stay in this place again, they don’t have elevator our room smelled and didn’t have any windows it was a complete nightmare.

The room was beautiful that's about it. Everything else was not great. Starting for the fact we didnt have handsoap in the bathroom. Outside the shower it was a towel being used as a mat. They told us to enjoy ourselves in the hot tub which we fill out and of course it didnt work... so it felt like a waste of water and time. I also have to say the bathroom was gross the toilet bowl was nasty around not like someone poop once. Like it was never cleaned up so maybe it was good we couldnt use the tub.

The hotel was mediocre looks nice on line but it needs alot of detailing. They have a restaurant on the first floor is is very loud. On our last night they had a huge party and the noise was crazy till 1:30am something unacceptable. I call the front desk they just told me it was almost over. I will never stay there again .. very unprofessional.. and the worst part is they never apologized the next morning. the rooms need to be updated. They didn't even bother to help us with our luggage since the rooms are upstairs. Over all a poor time there ..

The hotel feels very dated and the rooms were not clean. The pictures are NOT an accurate depiction of what you'll get. There was hair on the ground and water stains in the bathtub/sink. Overall not clean. The hotel is on top of a bar so you'll hear music until very late at night - bass blaring. The only pro was the staff. They were super kind and accommodating hence 2/5 stars. Nonetheless, I would not come back.

The hotel is an older property but it’s been maintained and is absolutely beautiful!! The decor is unique and great for pictures. The rooftop is nice but a bit cramped but again great for pics. Its centrallly located and I’d stay there again for a night or two but not longer.

We loved this property! Really I can't recommend this hotel more highly. While it was a little tricky to locate, it is worth the search. The staff, especially Israel were very kind, helpful and attentive. Each room has distinct artwork and personalized touches. Though the crystal chandeliers and bathtubs made my stay feel extra luxurious. The naughty cherib motif ran throughout the hotel and the views of the volcano from the roof were spectacular. We also enjoyed the roof top bar and deck. Finally, if you have the chance please frequent the restraunt downstairs for an unforgettablely scrumptious delight. Their soups really stood out made with seasonal ingredients and unforgettably delicious. We had such a pleasant stay we tacked on an extra two nights.

It was mavolus

❤️

Very nice and clean. The staff downstairs is welcoming, as well as the check-in desk up the stairs. I consider the area as a feature of this residence as you can enjoy a nice walk full of views in the historical center of Puebla City.

The staff was friendly and helpful. I will choose another hotel.

Excelente Servicio, tienen seguridad durante la noche y te abren con que marques, bastante bonito y muy buena atención

La habitación era muy bonita. El personal es muy agradable y amigable. Mi única queja es Internet, que no funcionó bien.

Nice place

Would NOT recommend. This boutique hotel is in dire need of a refresh and a thorough cleaning. I truly do not know how they have such a high rating. My room had stained sheets, make up stained pillow sheet, the bathroom area was terrible. The toilet had rings indicating it hasn’t been cleaned in some time. The shower had hard water stains throughout. Not to mention it just looks and feels damp and dirty. The dim lighting hides a lot of imperfections but with a flashlight you can see how nasty the room was. I didn’t even feel comfortable enough to use the hot tub which was the selling point of this room. We slept on top of the sheets and used the towels as blankets. It was disappointing. The bench seat in front of the bed had debris, crumbs, and hairs in it indicating it had not been vacuumed in some time. The pictures really sell you on it but it was not a clean and fresh room. I don’t know if I got unlucky and got the oldest room but it was not pleasant. The only reason we did not leave was because when we got back to the room after the quick check in, it was late, raining, and dark, and didn’t want to deal with the process of leaving.

Mariana y Marco y Raymundo were EXCELLENT. The owners should be very proud of them - and likely should give them a raise. They are a golden team. There was no Jacuzzi and overall the property has seen better days. The location is hard to beat. And the restaurant that’s downstairs in the courtyard is quite good.

The inside it’s beautiful and the big lamp around the stairs is amazing. Very pretty for pictures