Falta mantenimiento en geral

Todo Excelente servicio, sin embargo las habitaciones necesitan modernizarse.

I like the beach view and breakfast. I think needs maintenance and front desk staff more hospitality.

Staff on the restaurant to slow , beach to far away , ubicación to the hotel terrible,

The cleaning staff was great. There are some areas in the bathroom that need more detailing, shower door, soap holder and toilet. Room 315 had a leaky faucet from tge first day. We told the housekeepers and front desk, y nada! The breakfast buffet was cold for the most part. There was a young lady who helped out the day that there was no buffet. She was fast, courteous and professional. Thank her please. We did but coming from the management would be nice. The pool bar areas need tidying up. Popcorn and trash were there overnight. I told the tall gentleman at the front desk the next day. Hehe...LOTS of cell phone usage bt staff in the dining room and reception areas. They need to be more aware of their surroundings and more attentive to guest traffic to convey a more professional atmosphere. Asley in tours was very professional and explained options very well. Thank you for listening.

The room and view was amazing. The A/C worked awesome and the staff was very welcoming. Would stay there again, breakfast was 5 star quality. The restaurant staff was also 5 star.

Room was clean, just needed repainting. Water took forever to get warm. Staff were courteous. Parking was extremely limited. In room coffee maker would have been nice.

If you dont mind to use the toilet with your partner able to see you pick room #7. The door doesnt close due to the bed being too close to the door. The bed cannot be moved. The air conditioning was leaking water. Only tiny drops. Im not the type to complaint so i didnt bother, slept to opposite side. Even though all rooms were occupied in 3 days the pool wasnt maintained, the waterfiltering was off so i didnt use it. I Never use a pool if water filtering system is not working. For the price you can stay, its walking distance to Oregano restaurant (breakfast & early dinning). 5 minutes to closing continental breakfast, my pregnant wife and i wouldve appreciated at least coffee. Not a simple sorry we're closed for breakfast! Curtesy is always appreciated. It doenst matter if you stay in Zoa (Michellin star winner) or here....what really matter is how you are treated were you stay. Casa kalmar offers coffee all day, heated pool until 11pm, soft music morning hours. Best stay overall.

Not enough towels in the two rooms, nor toilet paper. (Which was not new rolls) Drunk people around the pool with loud music. Beautiful hotel, but the staff unhelpful and the environment not the best.

Nuestra estancia en Hotel Playa Caracol, en Puerto Escondido (habitación 306), fue decepcionante. El hotel no es como se muestra en las fotos en línea. El estacionamiento es limitado y esto no se menciona al momento de reservar. La actitud del personal, especialmente durante el turno nocturno, fue poco profesional y descortés. Además, encontramos cucarachas en la habitación y no recibimos seguimiento por parte de la gerencia tras reportarlo. Durante la limpieza, también retiraron una toalla personal que no pertenecía al hotel. En nuestro último día de estancia, en el área de la piscina existen supuestas reglas, sin embargo, permiten el ingreso de cervezas en botella. Una de estas botellas fue arrojada y golpeó mi automóvil, y el hotel consideró que una simple disculpa era suficiente, sin asumir mayor responsabilidad. En general, el servicio, la seguridad y la experiencia estuvieron muy por debajo de lo esperado. ⸻ 🏨 Our stay at Hotel Playa Caracol in Puerto Escondido (room 306) was disappointing. The hotel does not match the photos shown online. Parking is limited and this is not mentioned during booking. The staff attitude, especially during the night shift, was unprofessional and rude. We also found cockroaches in the room and received no follow-up from management after reporting the issue. Additionally, housekeeping removed a personal towel that did not belong to the hotel. On our last day, there are supposed rules in the pool ar

Todo bien

Muy buen servicio excelente punto para viajar a la playa, queda menos de 5 minutos a 3 minutos del callejón del adoquín, las chicas de demostración muy buena gente

I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.

Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.

Muy bonito lugar, todos muy amigables, nos gusto mucho el lugar, y la locacion

Service was good. Rooms were decent. Really nice place to stay at close to the beach.

Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.

Good and nice

Very beautiful and in the middle of town

The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.