Overall Ratings & Reviews Al Habtoor Polo Resort

This place is stunning and relaxing. The room was spacious and clean with a beautiful view of the polo field and the Burji khalifa in the distance. The food we had was delicious and a good variety. We used the hotel to stay while we visited our son who lives close by and we will use this hotel again. Fantastic place for relaxing or entertainment. Evening was lovely to sit and enjoy each others company or have a bar meal.

I recently stayed at a so-called five-star hotel in Dubai, and I was deeply disappointed with both the service and the amenities. The check-in process was slow, and the valet completely ignored me, failing to offer luggage assistance. The bed was rock-hard and uncomfortable, making it impossible to sleep well. The TV was malfunctioning with no channels available, and the Nespresso machine was provided without any coffee capsules. The room’s insulation was poor, allowing cold air and dust to enter, and the AC had no heating option, leaving me freezing on a cold winter night. The water pressure in the bathroom was abysmally low, making it difficult to shower properly. For a hotel of this caliber, these issues are unacceptable. Overall, the hotel’s lack of attention to basic details and poor service makes it feel more like a 2- or 3-star property. I would strongly advise against staying here, as it failed to meet even the most basic expectations.

I was quite disappointed with my stay in Al Habtoor. I expected so much more than what was on offer. Upon checking in, the room was clearly not cleaned properly, but I overlooked until the damp/sewage smell started coming through the bathroom. The AC was set to 25/26 degrees but the room was so cold we had to ask for a heater in Dubai! Never had that experience all my time travelling to Dubai. And of course, despite asking for a heater all day, it wasn't brought until later that evening. By day 2, it was unbearable, and had to ask to be moved to a new room, after already unpacking everything, with a baby as well. The second room wasn't any better in terms of cleanliness, and whenever they were supposed to tidy and clean the room in the mornings, they never changed the sheets, didn't vacuum or clean the floor properly and didn't bother cleaning any surfaces. They would only make the beds and take the rubbish out. It was such poor service. Baby and I were also bitten by some kind of insects and covered in spots. The breakfast on offer too was terrible. Poor options, the bread and pastry was always hard and stale. I skipped breakfast most days, that's how poor it was. Definitely don't recommend. It sounds fancier than it actually is.

Property needs renovation staff need to be more aware . 1 day they forgot to clean our room. On chek out they were nice enough to give is a late chek out as we were traveling with a small child so that is a big

Excellent room

Great place to stay, wonderful service, bath room a bit tired

Re

Ok property, far away from anything.

We absolutely loved our 2 day stay. This hotel had everything. We loved all the amenities and made use of the Padel and tennis courts, pool & gym. The hotel itself was so clean and felt very glamorous and new. We loved our room, which faced the polo field. It was very clean, spacious and luxurious. The staff were incredible, including all the reception and pool staff, and also those at the Horse and Hound restaurant where the food was absolutely delicious. We also payed for breakfast in our stay for a great price which was a wonderful buffet with so much choice. They even had a live cooking station for omelettes and eggs. We loved all the activities/ games that were available- for example you could play darts or pool in the Horse and Hound restaurant and they also had a snooker table in the hotel. They have a large chess board and other games by the pool. The only disappointment was that there were no table tennis (ping pong) balls available despite having 2 table tennis tables so please make sure to restock those for future guests. It was lovely seeing the polo horses on the field in the afternoon from our balcony. I wish we could have stayed longer and I look forward to returning again in the future.

التظافه سيئة جدا و الافطار لا يليق بفندق خمسة نجوم

Great villa and super clean

It’s good I’m happy

Great hotel, awesome room. Had lots of fun there ;-)

This hotel is perfect for the equestrian aficionado. It has an equestrian center with a great indoor and outdoor sitting area. Polo tournaments are amazing. The food at all restaurants are of a very good quality with a vert friendly and welcoming staff. Breakfast is amazing with a wide variety of options. The pool area is great as well. The gym is small but has enough equipment for a basic training.

Went there for the polo and stayed the night. Polo was great and food was nice in Horse and Hound. Service was very slow though, simply not enough staff available. It went further downhill when we had to ring ten times to move rooms due to noise from the dj they set up, even then they moved us to a worse room closer to the dj. There was empty packet of cigarettes left in the non smoking room when we arrived. The room we eventually moved to the shower was stuck on hot. The window wasn’t sealed properly and the ac vent was think with dust. The next day the pool was only one person there serving everyone drinks collecting food etc so for long periods no one was there, for example when he went to collect food from the kitchen. A layer of scum on the tiles in the pool at surface level. The pool was very dirty and had a lot of stuff floating in it. Even then we went back to horse and hound and after 20 minutes left because only one person was there preparing drinks, taking food orders, seating people etc. then when we eventually went back to the room to get our stuff and leave the door had locked from the inside and then maintenance had to break the door down - obviously not the first time it had happened judging by their lack of surprise. Overall it was bad for a budget hotel - for a premium five start price hotel it was shockingly bad and we will not return there. The only positive thing to say was the food in horse and hound we had the first day was nice.

We loved the pool and our room as it overlooked the polo field

Nice

The service and cleanliness was soooo bad, the hotel clients was not friendly and welcoming.

Being told we couldn’t use the swimming pool after 3.30pm as the Irish cricket team had booked it.

We checked me and my daughter as a part of a family group into the hotel it was 5 PM. unfortunately the lobby was too hot it seems air-conditioning was not on. the Arabic gentleman in the reception was very gentle and check in was smooth. Corridors were hot very warm and smells like kitchen. While entering to the room I was surprised that it was small one,no working desk, for a glance it looked OK after stepping in I found that curtains were stained furniture all over the room where scratched and room weird was hot as well. Our family members in the villas complained on low air conditioning as well but it was much better than it was in the hotel it’s self. villas were too far from the main building I need to use club car to reach there. it was funny enough that the receptionists are the same people who will drop you to the villas. unfortunately although my family was there for a staycation I was there to have some time to be around and work which I couldn’t do because it was too hot to work in the room specially with no desk and In the lounge was temporarily hot as well. Menu for room dining was limited and expensive unfortunately taste was awful and cookie quality was too bad. we barely spent the night due to the low conditioning. in the morning I asked reception to come and fix the air conditioning when I found out that it’s a common problem in the whole hotel. Breakfast was another horrible experience Please run for your life and stay away