I’ve never experienced a better staff than these wonderful people at the Altamar, my girlfriend and I had such a wonderful time enjoying the beautiful scenery, beach, pool and food! The staff surprised us on numerous occasions with a romantic dinner table and breakfast table outside with candles and beanbags! This was my first trip to the Philippines and I’ve never in my life received the wonderful treatment of the staff, thank you for everything! This is the #1 place to stay!!

Pros - friendly staff Cons - poor communication Fr hotel .hard to access by road and we had to hop on motorcycle with my 80 year old mom Doesn’t accept credit card

My family and I were very disappointed with the service provided at this resort. I had booked through Hotels.com since March and have been trying to contact the resort from March until May with no response. It was only a few hours before check-in that they finally answered my call - which they did not know we were coming! They stated that Hotels.com never got in touch with them. When we arrived, we did not know their boat only sat 6 people at a time. It was not convenient for the elderly. Other than a group of maybe 5 people, we were the only other ones in the resort. No one was wearing masks, there was no temperature check or any COVID precautions. We had to ask them for a menu AND ask them for the price of the items because they didn't tell us. They ended up charging us 115PHP for ONE tiny bananaQ and 115PHP for ONE tiny turon -pic has 1 bite. It took 2 hours for them to prepare lunch even though they said 20 minutes; the same for the turons. The bathrooms were dirty and one flooded. There was a garbage bag on the beach. There was no way to contact the staff from the rooms; no telephones. Even Hotels.com couldn't reach them. There was a blackout and we had to walk to the front desk in complete darkness to have to look and wake up their staff to turn on the generator. When we complained about the slow service (which we were the only people other than 5 others) they rudely asked "how much did you pay?" They also didn't tell us ahead of time that everything is cash only.

Remote but once you get there its worth the effort. We booked a transfer from Legazpi, and even though it was pricey it saved a lot of time. The staff at the resort were very friendly, the food was much better than we expected and the tours were great fun. The only downside was the bed was probably a little small for two people and the pool needed a good clean.

Diana and I were virtually the only guests. The exception being day trippers on island hopping tours. It would have been so easy to forget that there was another world outside of this place. But reality hits when you realise you have to move on to the next destination. No menu for food. You are asked what you would like or offered three choices. Food was great and plentiful. Staff very friendly and helpful.