Overall Ratings & Reviews The Lansbury Heritage A Sunday Hotel - Canary Wharf

Always perfect

Steeped in history. The hotel retained lots of original features and had great character. Brilliant room, nicely and tastefully decorated. Bar closed at 10pm, but 11 would have been good in order to get that nightcap. Pleasant staff. Would definately stay again.

The stairs on the first floor within the hotel room on the first floor were too steep for me to climb. I have a torn meniscus on my knee. The bathroom and bedroom were on separate floors. The hotel was full and so unable to move me. I had to ask for a quilt and pillow so that I could sleep on the floor. No sheet was provided and no one cared to ask how I was or offer any compensation. I understand that when I booked in December there was a photo of the room but I had no idea the stairs were so steep or the bathroom was on a different floor. Our son had booked us a show at the O2 arena 2 years ago and thus was a big treat for us so disappointing to face a night on a hard floor. The room is very nice but totally inaccessible for an elderly person and this was not flagged up in the hotel booking.zI would have been prepared to pay more to have a better room and would have appreciated even another quilt to sleep on instead of the floor. I felt there was no sympathy and a very hard nosed approach to my unfortunate situation. I am awaiting some sort of response from the management

Wonderful room and service. Nice and quiet. No complaints and perfect location for canary wharf.

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Very comfortable hotel,has everything you need. Unfortunately I was not able to use the spa as on a very quick turnaround. Very nice and polite staff. Definitely recommended!

Lovely clean hotel and fab staff nothing too much trouble, great service in the restaurant also

We loved our stay at the hotel and definitely consider staying there again. We enjoyed the sauna and the spa. We tried the hotel restaurant for dinner and breakfast. Food was delicious. All the staff were really friendly and helpful. Lovely rooms and excellent stay

Beautiful room. Clean, quiet, next to a tube stop. Couldn’t ask for more really. Paid £290 for two nights so can’t grumble at that price. Would recommend.

Lovely hotel, staff very friendly. Room comfortable and very clean.

Lovely little hotel in a convenient location - really friendly staff

Beautiful hotel, we stayed in the junior suite, 303. Very spacious and conformal, large shower and lovely lounge area. Hotel is walking distance- a few minutes to the DLR station Poplar giving easy access to Canary Wharf and central London. The staff were lovely, kind, responsive and very welcoming, shout out to Ernest Knox who made us feel welcome, was alway la smiling and made sure knew where we were going. Breakfast was fresh, well prepared and the restaurant area had a lovely atmosphere. We would absolutely return and high recommend this hotel.

The hotel was great, really comfortable and the staff was friendly and helpful. The location was great for attending ABBA voyage so highly recommended.

Amazing stay

Hotel is a little out of the way but when inside it is absolutely spectacular. Our room was amazing- probably one of the nicest hotels I’ve stayed at.

The experience was royal! I will definitely book the same hotel the next time I visit London.

I very much enjoyed my stay and would highly recommend the hotel.

Very helpful front desk staff

Conveniently located a short walk from Canary Wharf station & very reasonably priced for the quality compared to hotels in the West End or City. Limited dining options at the hotel (I was offered pizza, pizza or pizza & charged a ridiculous amount for it.)

Me and my partner had a one night stay in the 2nd floor octagonal room. Upon arrival we were pleasantly greeted and a £50 deposit was taken. However once we got up to the room we noticed it was freezing cold as the heating was not working at all. My partner went downstairs to discuss this issue and the manager came up to the room, had a look and said he would sort it from their end and to wait ten minutes. We waited and still noticed that the heating was blowing out cold air. We ended up going downstairs four times each time being told to go back up and wait 10 minutes until they finally gave us a portable heater. There was a recent previous review on google saying that they had had the same issue with the heating, leading us to assume that they had the same room and the staff were aware that this room had no heating. Overall the experience was alright, not 10/10 but not 5/10 either, the hotel itself was clean and close to canary wharf station however with the building being so old we would’ve preferred to know that the room had no heating especially as this was in the middle of january.