Comfortable bed.

Excellent stay, thank you.

Breakfast, breakfast service and experience was poor. Coffee machine didnt work, very limited selection for continental breakfast, boxes were puled up in the entrance and housekeeping staff werr noisily lifting pales of bed linen and boxes from a side door through the entrance jsit adjacent to where I was sitting which was a bit irregular and uncomfortable

Its a nice hotel with everything you need for a short stay

Highly recommend

The Room had several filthy marks on carpets, the bathroom sink has cracks all around this, the white window nets where stained yellow, bedside light not working , we was also promised a free late check out due to the issues, then charged £15 for the extra hour when our deposit was released , staff we rude and came across as not cari g also NO bar area as described in hotel and restaurant was very worn and needs a refresh, NOT worth the mo we paid for the room.. its a real shame as from the outside and grand staircase you are left ver underwhelmed !! Room 102

Friendly staff, misplaced my phone and they were very helpful Sockets weren’t working and they were quick with repsonse. Room is clean Spa is nice Gym is small and treadmill screen wasn’t working well but fine if you just want a general run and not formal training

amazing staff and room was great - if a little hot but otherwise for the price was great

Firstly, the staff were absolutely lovely in all regards, efficient, polite and helpful. The room was lovely, clean and just what we needed for the weekend.

The room was lovely and comfortable and cosy. Very clean and nice appearance

Nice room, helpful staff

Yes it was clean

Tired looking rooms, slow WiFi, gym doesn’t open until 9am. Aircon is noisy and works intermittently

The bed on the room was the best part of the stay. Big and comfortable. Check-in was unfriendly at best. The reception and hallways smelt a bit stale. Thankfully the room smelt fresh. There were cobwebs on the chandelier. One of which had been hanging so long that it fell into the bed whilst I was watching tele late at night. The bathroom is too small for such a grand room. Tight space and toiletries not restocked. Body wash was empty. Also room was cold. There was a spare heater in there which means it’s something they are aware of. Perhaps provide comforters in the wardrobes. And again, checkout was not the friendliest goodbye. An okay experience but certainly didn’t feel like the treat I’d hoped it would be.

Checked in at 3pm, told dinner would be available in the hotel restaurant at 6pm - no need to book, just turn up. So we went to restaurant at 6pm as instructed, told it was fully booked and so they could not feed us. Rainy night, nothing else available on a Sunday night, so after telling the reception staff this was hopeless, we left the hotel at 6:15 pm. I do not expect to be charged for this night’s accommodation as we did not use it. Reception staff could only say restaurant is a separate business, nothing to do with them, not their fault. Dreadful experience all round.

I enjoyed it clean and spacious I choose club room. The only two thing is the little pillows looked unkept they should have stick to the white pillow cases, it was abit cold for me even with the heater on. But overall it was enjoyable sauna and steam room was quiet so I was lucky to have it to myself.

Very friendly staff, hotel rooms spotless with great original features, ease of parking and for London very quiet in room to give excellent night sleep.

Room was incredibly cold. Air con / heater unit didn’t operate correctly and the filter needed cleaning. Bathroom and bedroom smelled of sewage. Customer service from front desk staff on arrival and departure was poor. No rapport building whatsoever. Cold and formulaic. Night manager was rude at best, we were ignored, left waiting, left unaddressed and moved about and spoken to abysmally. Worst customer service we have EVER experienced within a UK hotel or any overnight stay - never mind from a 4* establishment. Little reflected more than 2* quality aside from the actual bedding. Do not recommend.

Seemless check in. Just wish the hotel prowided a vase for flowers. But other than that perfect! :)

Clean and comfortable