We requested an earlier check in because we have a baby and we can't stay in the heat outside for couple of hours. The management I was speaking to let us know that we could check in early to the apartment so we went to the office and they told us no you have to wait for 2 hours it's not ready. The apartment was not clean and a big cockroach came out from the bathroom. There was no laundry detergent or any kind of shampoos provided in the apartment. We lost electricity around 8pm not knowing that the braker can't handle the washer and AC together because no one told us. We tried calling the offices and customer service and no one was answering so we had to sit in the dark with no AC for couple of hours until we thought of finding the main company number maybe someone will answer and my husband was able to figure it out himself going to the main braker downstairs in the building and turning on the electricity. So after that we had to wait until the washer is done to turn the AC on.

Prepare yourself for a budget stay, and I mean budget. The pros: The unit is spacious and has the basics covered. It’s quiet in the bedroom (if you shut the door), but not so much in the living room, especially since it’s on the ground floor. The cons: Where do I start? Cracked floors everywhere—watch your step unless you want a twisted ankle. Dirty utensils, a TV remote with a dead battery, and stained towels add to the charm. The Wi-Fi is laughable—weak at best and doesn’t even reach the bedroom (probably because the router is in someone else’s unit). Windows? Forget about it; if you open them you’re inviting in the world, so you’re forced to keep them closed giving the place a cozy prison/dungeon vibe. Oh, and the live worm I found in the shower was a nice touch. When I brought these issues up to the staff, their response? A casual ‘Thanks for letting us know.’ Safe to say, I won’t be letting them know anything else.

This property was really convenient for exploring the old town and the gardens. There were many places to eat and drink nearby without this disturbing us. The small balcony meant we could enjoy watching the world go by. The property was clean and had plenty of fold out beds and towels. We were also provided with gels for personal washing and washing up. There was a washing machine too. Communication was excellent and we were really pleased that they let us check-in early as there was no guests before us

Convenient location if you want to walk around old Valencia. The apartment is comfortable and spacious. Good place to stay!

Perfect location with vast selection of eateries, bars, sights to see close by.

They wanted cash. They said their machine would not work for our bank. We did not have any trouble with card in other accommodations. There was also another Canadian couple at the agency which they said that their payment card would also not work. One of the employees walked away from us. We and the other Canadian client had to go to atm and get cash for the 4 days. Then they gave us receipt for 100 euros less. Good thing we noticed that. They then changed the receipt. Seemed like a scam to me. Had to pay a 14 euro fee to get the money. Then we had trouble with the electronic lock on our room. When I told them, they were not helpful. Also, room on lower level, #1 smelled like mold.

Great property right next to a lot of bars and restaurants in city center. I would definitely stay here again.

Spacious, convenient and comfortable. Perfect for my requirements (solo traveller, intent on lots of sightseeing). Only concern was the shower tray filled easily and flooded the area around the shower and toilet, but mop and bucket handy so able to clean. Excellent communication regarding access to the building, had to ask for address to office. May be handy to have included in WhatsApp communication, but quick to reply when asked.

Receptionist: Horrifying. Noisy. Ground level, street side. No windows. Nightmare. Old, rough looking. Closest: no hangers. No safety box. Wifi: only worked in certain areas of apartment. I want a partial refund. They are aware about my complaints.

The location and proximity to everything in Valencia was perfect

All fine except air con didn’t cool down any rooms beyond the lounge where it was located, so bedrooms hot and there were no fans either! Also security issue as windows do not lock, with small children in my party this was a serious concern.

exellent location. the apartment is dark for lac of windows. it's on the third floor but the elevator was out of order, the bed is uncomfortable, make sure you don't leave the keys in the lock from the inside, got locked this way outside and they had to send a profetional to open it (cost me an aditional 120euros!)

Great location for late night people. The neighbors are loud and the building echoes them so bring some ear plugs. The apartment was a bit musty, but it’s a basement apartment, so it’s to be expected. Typical Euro bathroom. Great WiFi.

This was a one- room apartment, straight out of an IKEA catalog. Tall ceilings, kitchen stocked with all utensils dishes, medium fridge. Sofa could turn into a second bed. Great TV, microwave expandable dining table with extra chairs. Quiet and very comfortable. I was on the top floor, but there was no outside view. The big windows I had opened unto a tiny unused space meant only to bring in som light and air from above. Since I spent my time outside, it was not a problem. In fact it’s better if you need a good night’s sleep. Otherwise try to get a lower room with balcony. No staff, only a number I called to talk to a man who gave the entry code and for the lockbox for the key inside. Would go there again.

Our unit at Up Town 25 was 2 bedroom apartment with a small kitchen/living room. The apartment had basic amenities (towels, toilet paper) but some additional items would have been nice (soap, paper towels, more kitchenware). The place was very comfortable, clean, and quiet. The location is excellent—close to restaurants, shopping, and many sites. Olivia, who handles the check-ins, was very helpful and made recommendations for restaurants and activities. She also speaks English.

Great spot in the heart of city center. I would stay here again for sure.

Due to an early tour drop-off, I arrived in Valencia at noon, but could not check in early due to a hard 16:00 check-in time. Then, a large Italian group who arrived after me were checked in before me, requiring another 15 minutes of waiting in the entry space, which was being painted. The apartment was clean and the agent's quick intro was clear. After the agent left, I couldn't operate the stove and messaged for further instructions. I never could get the stove to operate during my 3-night stay. Also, the toilet appeared to have a leak at the base, which caused a foul smell in the bathroom and required leaving the bathroom door closed and the living room windows open. The location in El Carmen was great for exploring the city and for the many good nearby cafes/restaurants. However, a large open-air club a block away played loud music until late on Sat/Sun nights and probably Fri as well. Weekly days seem tranquil and far less crowded.

The check-in at 16! Even I send the sms, day before and call at 8am, and at 3:45pm, the key I received at 4:30, but.... the appt. wad not cleaned after previous guest. So we were forced to wait one hour more. At the end we received the very clean appt.

Nice clean apartment with good location in old town Valencia. However, pushy unprofessional management that required me to come to their office (some km:s away) and pay in full before I could get access. This despite that they already had my credit card nr (from booking) and copy of passport (sent by e-mail). I suggested I could come to their office in the morning the next day, but they refused.

Een heel centrale accommodatie, overal vlak bij. Voor een paar dagen in Valencia is dit een prima appartement, goede bedden. Geen luxe en klein, maar dat was voor ons prima.