If you expect a huge sandy beach this resort is not for you. But if you’re wanting a variety of pools, restaurants, comfortable seating options, top notch service and breathtaking views this place has it all.

Everything was?amazing. My family and I can’t wait to go again. ❤️

Poor customer service. Food is terrible.

Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service

Excellent resort would come again.

Lots to do. 6 days felt too short. Disappointed in water slide area. And poor communication about bus times to parks.

Very relaxing

The ocean was not visible through our room but you have to walk like 10 minutes to get to the other side of the hotel to view the ocean

Elite

We had a great family vacation at Hotel Xcaret Mexico! The place is massive and there is SO much to do.

Room was excellent with an amazing view and nice amenities.

Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms.

This place is amazing!! Very clean and friendly!

I booked the river jump room.$13,800 for 6 nights. On Expedia it shows a pad off the balcony with no railing so u can jump straight into the river. Upon arriving there was no rooms of this type left and gave me a walk in to the river. Would not discount me. Expedia only offered $2k in credit to be used in 18 months. However this upgrade cost me $3600. Also do not believe the concierge’s. They will tell you absolutely anything and everything to get you off the phone if you are wanting information regarding Park hours, and when to catch the bus, go to the bus terminal and look up on their boards do not take the concierge‘s word, too many times they were incorrect.

If I could rate with zero I could. The manager Victor Lopez ( that’s what he said ) did not help at all with all the incidents that happened to us. How to start: it was my 30 birthday and we called many times before coming to the hotel to make sure that the rooms were next to each other (I was traveling with my son, mother and husband) . They promised it would be like this, during the check in time they said that only one room was ready (even if the check in time is at 15h) we were kind enough to say « no worries » we will be back later … surprise surprise they sent my mother 4 floors far from us . The receptionist didn’t want to tell us the truth during the check in time so she just decided to tell us to come back « later « . The tv remote didn’t work at all.. he called and they say they didn’t have another LOL … for the price we paid this hotel isn’t worth it. I recommend staying in another all inclusive and just paying the parks separately. Also… I wouldn’t describe the hotel as all inclusive .. they have many things that aren’t included . Also at night , (midnight) there was a huge noise in the room. We called the reception and they came 40 mins later . The technicien said it was the filter of the pool or sth like that since our room was close to the central . They turned it off like 30 mins later so we finally went to sleep ….. not to forget that we ordered room service and they confirmed our order by calling to the phone and 40 mins later they called to cancel .

This hotel is all inclusive amazing good amenities it’s a beautiful place you will love it we came for my cousins 60 th b day of youte booking check prices everyday our booking was 1400 for 2 per day then ok the day of checking the rate droped to 930 for 2 but it was amazing

Everything

We had a lovely time - rooms were great, food was great, pools were numerous and lovely, staff was kind and courteous - just an incredible vacation from beginning to end.

Caro pero vale cada sentabo

Rooms, restaurants, amenities all were excellent. Only thing that we were not happy about was the time spent on checkin at new phase lobby. Not sure whether it was just bad timing, cause every other time we managed all we needed very quickly.