True luxurious experience. Great service, clean room, great decor and amenities.

Great location, a little extravagant, but fun.

Great location Excellent views

Wonderful experience

I am picky on all areas but this hotel thought thru most areas and very satisfying on my stay!!

Nice room,friendly staff, good area

I would highly recommend anyone the beautiful Bellagio it was gorgeous.

Booked three rooms for five nights. The location is impeccable and free parking is a big plus. The Chinese staff are very nice and friendly. However the foreign staff are not. The young white lady in the lobby is kind of arrogant and does not greet guests at all (at least not to Chinese guests). Secondly, one of the rooms (1036) has pretty bad smoking odor and we had to move the kids to other rooms that are pretty far away from the elevator.

Check in was very fast My room was 1037 Big and clean Fast internet Breakfast: Simple but very good. Shrimp and pork dumplings were to die for. I ate 10 of them. All hotel staff was very nice. They called a taxi right away when I needed one. No laundry facilities but the front office was able to locate one for me This hotel is next to the river with great night views of the Oriental Pearl Tower. I had a facial at the Spa. The lady that helped me was very nice.

Nil

perfect！

Nice service. comfortable space.

It is a very nice hotel on 188 North Suzhou Road. A wonderful location for taking beautiful pictures of the landmarks. Hotel staff are all very polite and friendly. The gentleman, Jerry Pan, who registered me and my husband at check-in, is very professional. He made sure everything was resolved at our satisfaction. We rented the premier room on the sixth floor with a big balcony overseeing the Suzhou Creek and a direct view to the Oriental Pearl TV Tower area. The day time view was great but the night time view with the light show was a breathtaking beauty you can ever see a commercial district. I think there are several restaurants in the hotel. We only tried the Chinese Restaurant at the 1st floor and the breakfast at the 2nd floor. The breakfast was a half buffet that you can choose one of the three set breakfasts and get more rest from buffet. Food is overall pretty good. There is an Italian restaurant on the other side of the sixth floor separated from the guest room by security which also has great views if you can’t get a room with the view and the balcony.

The hotel room was spacious, clean and orderly. What was disappointing was that the terrace open time was too short. I tried to stop by in the evening around 10PM and the restaurant was already closed and we can’t access the terrace to have a view of the Bund, which was the primary reason we booked this hotel.

What a great hotel. extraordinary hotel. Everything great. However no night life at all. That was a real miss

Simply wao, what a great hotel, beautiful, modern, new, great people attending sadly the language barrier and lack of English was a problem to comunícate. But besides that, great. Must work on areas to enjoy after 8 pm. Everything closed and that is no good for customers.

The staff took an extra step to help me chasing back the cell phone I left in taxi. Keep up the good job please ! :)

Excellent and comfortable with welcoming staff. Recommended for someone looking for high standards

Great hotel! Only wish they spoke more English:). They do try to accommodate and the property is gorgeous.

i enjoyed every minute of my stay in the hotel with great view of the river. The amenities were great and also the room technology was very convenient. Just disappointed with the birthday cake that they offered as the taste and freshness (too sweet and have feeling that the cake was made couple of days ago) was far below my expectation.