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Hotel was fine. WiFi was slow.

I loved my stay at Kali Ciudadela. Parking was large enough and convenient, everyone I interacted with had provided me with outstanding customer service. Their breakfast was a plus.

Nos encanto nuestra estadia en este hotel

Ubicación .es excelente, metro y metrobus a la vuelta de la esquina, a pocas cuadras el Centro Histórico. Limpieza, de 10, siempre super limpio, ordenado. El personal muy amable, siempre listos a cumplirte. Desayuno incluido, completo, higiénico y con una atención de los muchachos en restaurante de 💯, la verdad, que super atentos. Super recomendado Kali Ciudadela.

We had a great stay. The rooms where clean and the hotel felt very safe. AC worked, television worked, what more do you need? Centrally located. I'd definitely stay here again.

Yes everything was as expected.

Bed bugs. See my other review. Management handled the situation poorly. I do not recommend this hotel.

Had a large male bedbug in our double room suite. We called front desk and they moved us to the smallest room they had for 2 nights with no follow up. I called the front desk twice. After two nights, I finally got ahold of the front desk manager who gave us 1/2 night refund. That was less the difference between the large double room and the small one we were stuck in. We returned to the previous room, as we still had a key and noted they had cleaned it, but hadn't put mattress bags on the mattresses, which is the 1st step to do to prevent eggs from growing. Returned home and now are putting all our trip items in the freezer for 4 days to kill whatever buga got into our clothing. Problems happen at hotels, but these guys were terrible in how they handle this bed bug infestation.

Muy buenas instalaciones, acogedor y cómodo !!!

El personal es muy amable y servicial, esuu agradable la estancia porque no hay ruidos y permite descansar

Propre et près du centro

Servicio regular.

Good location but the hygiene of the room was horrible. Body hair on toilet seat, smelly towels that were old snd dirty, fresh blood stains on bed. Tv is only apps but who goes to México to watch tv.

KALI was clean and conveniently located near transit and amenities. We were able to walk or transit around downtown. The staff were nice and helpful. The complementary breakfast was good and provides lots of options. The room was tiny but enough to sleep comfortably. The only con was there was a lot of noise outside the hotel which was a little distracting.

Tudo ótimo, toda equipe foi mto gentil. O café da manhã era mto bom e o quarto foi perfeito pra nossa estadia tinha uma cama grande e o banheiro bem espaçoso

The walls are not sound proof. You’ll hear your neighbors talking and babies crying.

Non Spanish speaker BEWARE. I had a terrible time here. They didn’t have rooms for us at the check in time. We had to wait 1.5 hours AFTER the official check in time to get our rooms. No one spoke any English (which is fine) but they didn’t even try to help out. They didn’t clean the rooms properly, didn’t give us the complimentary water. Even when we were paying for it, the service so delayed. They took ~2hrs to bring us water. Highly recommend NOT STAYING HERE.

The gyms threadmill was not working properly, it would shut down unexpectedly, and it could cause injuries. The wifi was not working properly, as it would be slow sometimes not allowing me to work properly. Staff was amazing and the food was very good.

Everything in walking distance. Safe .