For having excellent reviews, we thought we were going to have a good stay. However, we waited 50 minutes out in the cold because the hotel was locked up. We got an email a few days before saying the office is only open from 7am-12pm and 3pm-7pm. We thought that was going to be fine since we werent going to be in the area until 3pm. We arrived and saw another couple that was waiting to check in. The told us that they had been calling, emailing, and checking around to see about check in as it was 3:10pm. Around 3:45pm the cleaning lady let us in to the building as it was freezing cold outside, to wait in the building until the desk person arrived. Around 4pm,a guy finally showed up and handed us keys. When we went into the room, we noticed it had not been finished cleaned. All things were off the floor, used soap bar was in the bottom of the shower, it smelled, and saw hair and dirty all over the floors. We requested for the floors to get vacuumed, they vacuumed the common area and not our room. There were no towels in the room, we had to request them. When we did get towels, they were really old and falling apart. We looked everywhere in the room and online for the wifi password and couldnt find it. Eventually we found it on a small paper at the front desk. The bed was uncomfortable and the pillows were tiny and thin. The place was very expensive for what we recieved for accommodation. We understand that a 3 star hotel isnt going to be the nicest, but this was terrible.
