Overall Ratings & Reviews Best Western Plus Pasadena Inn and Suites

Check in was easy. The gentleman was very nice. There is a notice posted that you will be charged for stains. I understand the common posting for stealing the towels, sheets or comforter (it happens), but stains. They have standard fare for breakfast...waffles, fruiit, yogurt, cereal and breads. I think they were overwhelmed on Sunday. We had to wait for eggs and sausage. Overall, it was a quiet stay and it was clean.

Is Nice clean quiet.

Lady threw my money at me told me never come back for mini swishers in the room I mean I get it but to not even check my id and just throw the money at me … I wasn’t even sure if it was the money or not it was in a envelope but white lady was aggressive from the start

Excellent place to stay

Realmente debo resaltar el lugar por muchas razones el lugar es muy tranquilo, está cerca de las carreteras principales, y el trato del personal es excelente en especial el de la señora María.

Our stay was decent. The rooms were nice and clean and the staff was courteous. I did find it odd that the person at the front desk made a copy of my drivers license. I have stayed at this place before and they did not need a copy of my license. The breakfast was ok. Overall, we enjoyed our stay.

Good hotel, pretty clean, staff was respectful Good breakfast. Would come here again

Clean room and convenient location

The room pillows were small and smelled like sweat. Other than that I have no complaints.

I feel they don't give you enough towels plus the room service could be a little better other than that the room was great

It was ok not bad

Comfy and newly refurbished

I had a great experience staying at this hotel. The hotel was clean and welcoming. Staff was courteous and informative. Overall great experience and I highly recommend a stay at this hotel.

Rooms were clean and comfortable! Breakfast was good. Staff was great!

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

LOVED !!! BEDS WERE SO COMFORTABLE

Great experience

Person in the front desk offered us an improvement of the room without any extra cost. Excellent !

I liked the quietness of the area and inside the building.

Overall, the stay was “okay”. The staff wasn’t rude by any means, but they weren’t extremely welcoming or pleasant either. Pictures online of the pool were better than what it actually looked like. Location was good in that it was an area that felt quiet and relatively safe. With us having 2 little kids, that was important. The price compared to other hotels was better which was a big factor for us. The breakfast was “okay” (nothing to write home about). Overall the place seemed to be pretty clean. Would we stay here again? Probably because the area and price. But don’t expect an “Amazing Experience”. Again, it was “okay”. Fair for the price.