Overall Ratings & Reviews Best Western PLUS Ruston Hotel

bedding terrible

After reading the reviews, I thought this would be an okay place to stay but was very wrong. The floor, walls and pretty much everything looked like they haven’t been properly cleaned in weeks. The water pressure in the shower was so low. I would not stay again.

Na

Very clean and friendly staff

Very comfortable and clean. I would stay again.

The Hotel had technical problems when we got there. Our room was incorrect. They did compensate me with a suite since there were no king accessible rooms available. The young man was very patient and professional and i let his boss know how well he handled things. Happy with the outcome.

Everything was great! I have nothing but great things to say about this hotel. Staff is professional and friendly, managers and all. Mr. Gipson and some of his staff remembered us from our wedding back in 2023!

Staff is very polite and welcoming. I’ve stayed several times over the last 3 months and have been very pleased.

Nice hotel and good Customer service however the room was not clean, bed was not properly made up and needs to linen, hair in the tub and on bathroom floor, sink was not clean, etc. Hotel was completely booked therefore i was not able to move to another room! Very disappointed 😞

My experience was great except check in! My room was 355 and I was charge 425 and the problem never was resolved!

The room had an unpleasant odor even though the AC was on and the fan was on continuous. I did not ask to change rooms. There wasn’t a spare roll of toilet paper in the room. Lastly, I won’t say the desk person was rude but the person’s customer service skills could use some training.,

It was horrible! Room was dirty, there were stains on the mirror, there was dirt and trash in the corner in the bathroom, hair all over the back of toilet.. I was disgusted! I came back from my kid game and my room door was open.

The stay was great! We had a key issue when we arrived, but Roe at the front desk was so sweet and friendly she helped us out! The breakfast was nice. I really liked how it was next to a Mexican restaurant. I’d definitely stay here again.

Love staying here!

Room 223 AC does not properly work. The overall cleanliness was very poor.

Upon checkin. Room had not been vacuum. Dirty fork on floor

quiet, convenient and staff

The room didn’t seem to have been vacuumed and there was a random chair and broken table piled up in the corner of the room. The lighting was also very dark.

Love the coffee choices with Lobby coffee maker. Great customer service!

Pleasant staff, nice and clean