Dear Valued Guest, Thank you very much for taking the time to provide valuable feedback regarding your stay at our resort. We apologize for any inconvenience, especially for guests with young children, as your room is located on the second floor, which is not accessible by elevator. We also apologize for the inconvenience caused by the need to use a stroller. We will discuss with our operations team how we can provide you with more comfortable rooms in the future. Furthermore, we value your feedback regarding the quality and price of our food and beverages and will strive to improve them. We look forward to welcoming you back again. We will do our best to ensure you have a more comfortable and enjoyable stay in the future. Thank you. Kimboy, Serena Resort

Dear Valued Guest, Thank you for choosing to stay at Kimbo I Serena Resort and for your valuable feedback. We sincerely apologize for the inconvenience caused by the incomplete cleaning and dust in your room. We highly value your feedback and will strive to improve our cleaning procedures and enhance pre-check-in room inspections to prevent this from happening again. Thank you for your understanding. We look forward to welcoming you back. We will continue to strive to provide you with even better service. Thank you. Sincerely, The Kimbo I Serena Resort Team Dear Valued Guest, Thank you for choosing to stay at Kimbo I Serena Resort and for your valuable feedback. We sincerely apologize for the inconvenience caused by the incomplete cleaning and dust in your room. We highly value your feedback and will strive to improve our cleaning procedures and enhance pre-check-in room inspections to prevent this from happening again. We sincerely apologize for any inconvenience you may have experienced. We look forward to welcoming you back. We will continue to strive to improve our services. Sincerely, Kimbo, The Kimbo I Serena Resort Team

Dear Valued Guest, Thank you very much for choosing to stay at Kimbois Serena Resort and for your valuable feedback. We apologize for the inconvenience caused by the poor cleanliness of your room and the excessive dust during your stay. We value your feedback and will strive to improve our cleaning procedures and strengthen pre-check-in room inspections to prevent such issues from recurring. Thank you for your understanding. We hope to welcome you again on your next stay. We will continue to strive to provide you with even better service. Thank you. The Kimbois Serena Resort Team

Thank you so much for staying at Kimbo Iserena Resort & Spa and for sharing your feedback. We are delighted to hear that you were satisfied with the atmosphere, cleanliness, facilities, service, and spa. Your compliments are a great encouragement to all our staff, and we will continue to strive for improvement every day to provide the best service. We hope to welcome you back to Kimbo Iserena Resort & Spa again. We will do our best to make your stay even more comfortable and memorable. Thank you again. From Kimbo Iserena Resort & Spa

Thank you so much for your stay at Kimboy Serena Resort and for sharing your feedback. We are delighted to hear that you had a wonderful time at our resort, surrounded by nature. We especially appreciate that you were satisfied with the friendly and attentive service from our staff. We also deeply appreciate your valuable feedback regarding the food. We will continue to improve and strive to provide our guests with a more enjoyable dining experience. We will do our best to ensure you have an even better experience on your next visit. Thank you again. From Kimboy Serena Resort

Thank you for staying with us and for your valuable review. We are delighted to hear that you were satisfied with our service, friendly staff, and clean and comfortable rooms. We hope to welcome you back again soon. Wishing you good health and happiness. Thank you. Kim Boy, Serena Resort

Dear Valued Guest, First of all, Serena Resort Kim Boi would like to express our sincere thanks to you for choosing to stay at our resort and taking the time to share your positive feelings. We are honored to know that you had a satisfying and impressive stay at Serena. Your comments on the quality of service and the dedicated support from our staff - especially Mr. Dung - are a great source of motivation for us to constantly improve and enhance our customer experience. Once again, we would like to sincerely thank you for your trust and review. We hope to welcome you back soon in the near future, with even more complete and memorable experiences.

Dear Guest, First of all, Serena Resort Kim Boi would like to express our sincere thanks to you for choosing to stay at the resort and taking the time to provide valuable feedback. We are sorry to hear that some services at the resort have not met your expectations, especially in terms of food choices, prices at the restaurant as well as the lack of room service. We have taken these feedbacks seriously and will consider improving in the future to bring a more convenient and satisfying experience to all guests. Regarding the mosquito issue, we sincerely apologize for the inconvenience caused. Serena Resort is located close to nature, so despite applying regular insect control measures, there may still be situations that are not completely as expected. We will strengthen solutions to improve this issue. Once again, we apologize for any inconveniences during your stay and look forward to welcoming you back with further improvements in the near future. Sincerely,

Thank you for your valuable feedback about our resort. We are very pleased to hear that you enjoyed our spacious, clean rooms and the fresh air. We sincerely apologize for the inconvenience caused by not providing sufficient information about your dining options at check-in. We recognize that our front desk staff's failure to clearly and appropriately explain the benefits of your room package, which included buffet breakfast and dinner, was a serious mistake on our part. We take your valuable feedback seriously and will provide thorough training to our front desk staff to provide accurate and clear information and more courteous and professional service. We once again apologize for the inconvenience caused. We look forward to ensuring that your next stay is even more enjoyable. Thank you! Serena Resort Kim Boi

Thank you for your stay at our resort and for your positive review. We are delighted that you were satisfied with the friendly and attentive service of our staff, the delicious food, and the clean and spacious rooms. Your compliments are a great encouragement to our resort staff, and they will strive to further improve our services. We hope to welcome you again next time! Thank you. Serena Resort Jinbaoyi