Overall Ratings & Reviews Home2 Suites by Hilton Phoenix-Tempe University Research Prk

The staff were wonderful and so friendly. Upon checking in I received a couple bottles of complimentary water, which was definitely appreciated with the heat. The room was very clean and I appreciated there being extra pillows/blankets in the room. The complimentary breakfast was wonderful and there was a nice variety. The hotel is in a great location, close to the airport, and also close to a lot of things to do. I would definitely stay here again.

Stay there with my kids and never once did housekeeping clean the room. We leave every day but they never. Spoke to the front desk guy and he offered the kids snacks. That not cool. Soap was done in the bathroom and I had to go out and buy some. Horrible

I wish I can say I thoroughly enjoyed my stay but I cannot. First thing I noticed when we arrived was the elevator situation. I stood at Home2 for 8 days and there was only 1 working elevator, which was the medical emergency elevator. Another patron who was staying there complained a few times to the Hilton hotel receptionist but no one ever came to service the non working elevator. Secondly, the pool was disgusting. It looked like the water hadn't been cleaned for weeks. The hot tub water was literally yellow, like if someone had an accident and walked away. I was reluctant to let my kids swim in it for fear they would get sick. Thirdly, the dining area was dirty at various times of my stay there. From spilled drinks to spilled waffle batter, the floors were hardly clean. Same goes for the elevator floor. Lastly, I noticed we were all alone on that side of the hotel. No receptionist, no security, no staff other than the cleaning crews were present. I find that a little odd. If any of the patrons needed anything, we would have to walk to the Hilton side of the hotel with our grievances. Not only is that odd but inconvenient in case there is an emergency. That side of the hotel should at the very least have a staff member walking around to make sure all is good and that the patrons aren't needing anything. Would I stay at Home2 again? Probably Would I stay at this location? No.

The hotel was very clean.

Very clean and friendly staff

Clean space, free breakfast. Parking was a little weird but it worked. The beds are comfortable but the pillows are not good. Plenty of space in the room with a full size refrigerator.

I can't review it because I didn't stay there

You have to pay daily 10.00$ to park your car. Loud ac units in room. Did not have dnd tag on room because we needed service and housekeeping did not come I had to go find a housekeeping cart to get towels and trash bags for the cans. Overall just was not a great experience for the cost.

I spotted some hairs on the bedsheet, but blanks/towel and other things are very clean. So it's hard to tell if I just got unlucky or that's just the standard... But anyway the room itself is absolutely above average, it's very spacious with everything you need even for cooking.

You have to pay for parking here read fine print. Parking available but you have yo pay

Clean. Good breakfast

Very friendly staff and a good variety for breakfast. Room 413 could use some work on the bathroom walls and ceiling but was otherwise clean. Good stay with a baby, I would book again.

Great place

Will stay here again

This is about the only Hilton property in the Phoenix area that doesn't provide free parking. Worse yet, you have to use a QR code at check in to pay some third party company...I ended up standing in the hot sun for 15 minutes to get it to work. The desk clerk couldn't have cared less.... Just kept agreeing that it was a bad set up. I'd never stay here again. So many other choices without the parking hassle.

Clean, plenty of towels!!! Big win in my book!

Would go back and will in a couple months

It was nice

All services are good!

The rooms smelled like marijuana. The management was able to move us to another room. The pull out mattresses are out dated. They need to watch what they put in the showers. Lotion should go on the counters. Only had shampoo and showe gel in the shower. Had to ask for conditioner.