Overall Ratings & Reviews Curtiss Hotel, Ascend Hotel Collection

Beautiful hotel!

Hotel needs updating. Carpets to paint to lounge to spa. Everything seems old and used and not fresh. Alot of band aid fixes going on. What's up with your complimentary breakfast include in your nightly charge. Worst hotel breakfast I have ever encountered at a hotel.

Beautiful hotel and technology in the room was great. Amazing shower!!

A very beautifully appointed hotel. Comfortable and clean.

Beautiful hotel. Smart rooms are the new vacation destinations. Highly recommended.

Horrible experience from the GM Jordan. This would have been my 5th time staying in this location, and never had been asked that my whole crew of 5 people that I had arrived with for a friend's birthday dinner and was told I couldn't check in until all 5 showed ID. Without even asking and assuming they were staying in the hotel room I asked for what reason was ID needed for all my guests he said it "was policy" I've been here with other multiple guests and never been asked for them to show ID besides just the person paying. He embarrassed my family and I in front of others saying he can just cancel my reservation if I didn't agree with the policy. This is 5 latin woman. I've checked in with other friends which were Caucasian and never had the front desk demand ID from my whole group. This GM not only took the time to walk outside and take a look at my family and then stand in front of his computer and belittle me with canceling my reservation. I really felt that he was bias on his actions towards my family who were there just to eat dinner at the restaurant not staying at the hotel which he "assumed" then after all the embarrassment and arguing back and forth with me again feeling unvalued as a returning guest Jordan says it was because the one person in my group that "looked" under 18. So which was the policy here? He looked at everyone's IDs then changed his reason after he seen that we are legal? Is this what we're doing to your hispanic customers? Horrible experience.

What a unique and lovely property. The staff went above and beyond. The bed and linens were top notch. The shower is fantastic! The facilities were a pleasant surprise - the indoor/ outdoor hot springs pool and the courtyard . The gym was clean and well equipped. The bathrooms in public spaces were very clean. Overall a delightful stay !

Everyone was very nice and accommodating, it was a luxury stay for sure. I loved it.

You get what you pay for! I decided to treat myself for my birthday with a night at here and it was absolute luxury from start to finish! I will be back!

The Curtiss was an excellent hotel. The staff was friendly and prompt. The amenities were just right. We really enjoyed our time there.

5 star

Very nice upper end hotel.

Very classy, complimentary champagne on check in, amazing bed, hot springs were delightful! The super high tech toilet and shower seemed a waste of power and water but were neat. Only down side was a a strong smell of marijuana from one of the neighboring rooms when we left this morning.

Staff was amazing

Cleanliness is lacking.

Sadly, due to it being a rainy evening, we missed seeing the much-touted rooftop bar—they closed early, about 10 minutes before we got back from the Judy Collins show! But Matt took good care of us at the lobby bar—where he had to inform me that we weren’t going to be revolving since that feature needs repair. All in all, though, we had a lovely stay. Fully enjoyed the Urban Hot Springs before our delicious meal at Chez Ami! Service there was top notch.

Beautiful hotel, absolutely wonderful experience. 5 stars in Buffalo, finally!

It was my first time to Buffalo and I chose one of the best hotels in the downtown area. Not much around as it seemed pretty quiet but great hidden gems around for food and drinks. The hotel was gorgeous and loved the room decor, very dark and cozy and had some cool amenities and it was a smart hotel and eco friendly so everything was automatic and easy to use. The hot spring spa was free and really nice to end the night in especially while it was snowing a bit. Gym was quite small but had a few machines for cardio and full rack of dumbbells but not much space to use but I managed well. Spa was great and relaxing and offers great packages. I never made it to the rooftop lounge but the rotating lobby bar was nice and wasn’t very loud. The on property restaurant was nice for breakfast and dinner. I would definitely return

one of best stays I've had in a while

I appreciated the great water pressure. Quiet room