Overall Ratings & Reviews Hampton Inn and Suites Mission Viejo

Will be staying here again when I come to the area!

Nice place and really clean. Full service and really good breakfast!

Room was very nice. Clean and comfortable.

Us

Stayed with our 3 young kids for 6 nights (visiting local family) and enjoyed our stay! I would say the mattresses were very firm so I didn’t love that but it was clean and well maintained, quiet and the breakfast every morning was decent! The location was very central and had enough parking. I’m very picky about hotel cleanliness and I was satisfied, so that’s a win!

Small pool. Not much to do at the property.

Breakfast is ok but location is good and clean rooms.

Nice stay. Free coffee at 5:30am & free/easy parking is worth it.

Lovely hotel, friendly staff, clean.

I was having a medical issue and they wouldn't let me go to my room after trying to check in. They did not allow check in claiming that my card kept declining (not the case), and they wouldn't refund me although I never stepped foot past the front desk. I complained and they said once I sent verification of my medical issue, that then and only then would they refund me my money. Awful service. Inconsiderent and dehumanized staff. My medical paperwork his on the way. I've been on going treatment since then, two months ago exactly. I'm told that your stressing me out didn't help my stroke at all either.

We enjoyed a 7-night stay at the Hampton while attending a graduation. The staff was very pleasant and accommodating although the housekeeping didn’t speak English and since we don’t speak Spanish, I had to go through the front desk whenever I needed something. Breakfast was delicious and coffee was available all day. Pool water was quite cold but you could use hot tub after 10 AM. My only complaint was our mattress. We stayed in a King Suite and I could feel the springs poking through. I mentioned this to the front desk but got no response. Luckily there was a sofa in the room which I made use of as a bed. Not ideal but it worked. The location was close to many restaurants and shopping, some within walking distance, but we rented a car and had no trouble driving - even managed the I5 freeway. All in all it was a very pleasant stay and I would highly recommend it.

Location, large comfy rooms and excellent service

Great hotel with plenty close by. Spent the day at the San Juan Capistrano mission. Short drive here and we got a great price. Nice pool and decent breakfast. We will definitely be returning if we are in the area.

In need of repairs and a deep clean

Clean, quiet, and comfortable Room. Elevator wall coverings need replacement.

No comment

Nice clean modern hotel in Mission Viejo. Hampton Inn & Suites need to have more comfortable beds, always a little bit too firm. Pool area was nice. Nice staff. Ok breakfast .

Anything but quiet. Guests above my room were running and jumping constantly on the floor after 10pm. Could not sleep. Staff moved us to another room near midnight. They were at it still the next morning. Ridiculous and inconsiderate guest behavior. Staff tried to manage it but gave up after many warnings. Apparently parents drinking in lobby and left kids in the room alone. Horrible.

Awesome beds!

Friendly and efficient staff, clean property.