Overall Ratings & Reviews Hilton Garden Inn North Phoenix Scottsdale

The location is very near Desert Ridge restaurants and Mayo clinic. I have stayed here before and will again. The food is surprisingly good, restaurant staff do a great job. The pool area is so so, but nice enough. I requested housekeeping on one day, but they only cleaned the bathroom, did not make the bed or sweep. I noticed the headboard to be a little greasy. Housekeeping needs to stop up their game. Otherwise, a nice hotel, interesting decor in the rooms, and excellent bathroom.

Good, thanks

Price was good and easy to get to the Mayo Clinic.

Came here to have a little staycation with the hubby and celebrate a friends birthday. The bar tender was fantastic in the afternoon and the lady who helped with breakfast in the morning was just as good. The room is set up perfect for an intimate setting. For the first time in almost 2yrs we finally found a hotel with a functioning pool AND hot tu!. Lots of good eats near by make this location a place we will continue coming to in the future. For the price and location I highly recommend it to everyone.

Excellent locatin. Great Staff, beautiful p00l, all it needs is better wifi!!

I chose this hotel because it is close to Mayo Clinic, and I had a procedure scheduled there. The staff are very kind, and it's very close to restaurants and other amenities. It's clean, the food in the restaurant is good, and they have a marketplace for snacks, really everything you need.

Very nice and clean place! The hotel staff were very accommodating.

Nice hotel - however we had a reservation for a king bed and got a room with double beds. The front desk said it was a problem with Expedia and to contact them. Otherwise the stay was really nice.

You get what you paid for.

Go

It should have included breakfast. The TV off to one side was odd. I loved the desk set up and all the charging options for phones, pods, tablets. There was work being done so the window was covered from the outside but we understood.

The room was spacious, but not very comfortable and everything felt slightly dirty. The rug in the living room was clearly very old and was matted down. I did not want my kids to lay on it. The couch was also old and dirty and extremely uncomfortable. There were “stained” dirt marks on the shower floor. Seems like a good scrub with some comet could have taken care of that. We spilled some coffee on the floor and after we cleaned up the coffee we went to wipe the floor so it wasn’t sticky and the towel was black with dirt. Really grossed me out. There was no breakfast included, which we knew when I booked the place, but they didn’t even have coffee available downstairs. If I wanted coffee I was told I had to pay $2/cup. I won’t be staying here again. I expected more from a Hilton.

Hotel has a cleaning schedule of once every 3-4 days. To receive more frequent cleaning or refresh towels, one must specifically ask for it at the front desk. Cleaning service was uneven, sometimes better than other times. Hotel staff friendly but not always helpful.

The front desk staff was extremely disappointing—unhelpful, condescending, and outright rude. When we requested additional towels and washcloths, we were met with sarcastic comments and told they were germaphobes who wouldn't take our dirty towels. They also charged more than the $100 hold fee without providing any explanation, and this issue is still unresolved. If I could give the front desk staff negative stars, I would— their attitude made it uncomfortable just walking through the door. Unfortunately, we weren’t the only ones who felt this way. I understand they were likely dealing with system changes and transitions, which is understandable, but even the simplest details—like pool hours and whether the pool was operational—were unclear or incorrect. Given the temperature was 102 degrees, it was essential for the pool to be open and functioning, yet that information was unreliable. Nice sunsets.

Our stay was good. We did stay while they were transitioning to new ownership with Hilton. To be fair we were give. A heads up prior to our trip but there was a learning curve with the staff and some on-site construction during our stay. The staff was kind, professional, and courteous during our stay. I do think they have room for improvement in explaining how breakfast and their store in the lobby works during check in.

Stayed here for trip to Mayo Clinic. Other patients recommended it. The room was great for my overnight stay. Close to hospital, clean and spacious room. Had a simple breakfast in their restaurant.

The room was very nice. We asked for a late check out due to doctor appointment. They agreed but when we returned to our room following the appointment, our key card had been deactivated. The desk clerk apologized and escorted us back to our room so we could collect our dog and belongings. Also, they had people on the roof banging around at 6:30 am. It would have been nice to have been given a heads up about that and an apology for the noise.

All in all, it was good stay for us at Cambria. The check-in was quick and smooth. Hotels got my room preference good, top floor, and away from the elevators. The room was up to date, especially the bathroom. It was nice and clean and the hotel provides the soap and shampoo. The only drawback might be the mattress; they have an indentation on the inside middle of the bed. When you're lying on your stomach, your back is bending the wrong way. Maybe, new mattresses are in order? I asked for the latest check-out, and they gave it to me. My wife was having a business meeting in the area. I'm glad that I was accommodated by the hotel.

Night front desk clerk was so rude. Almost left.

They are currently remodeling this hotel. The phones don’t work a