Overall Ratings & Reviews Holiday Inn Express & Suites HOUSTON SW - GALLERIA AREA by IHG, an IHG Hotel

It’s clean and very close to hillcroft which is heart of Houston

Noce clean room

My daughter and I had a great experience at this hotel. Our 3 nights were nothing but exceptional. The room was cleaned daily and linen changed daily. The offered breakfast every morning. I just suggest that they provide lunch and dinner for purchase if possible. This is because I had a small child with me and did not want to order uber daily for lunches and dinner. Making provision for lunches and dinner for purchase qould benefit families who travel with little children. Otherwise, we enjoyed our stay at this hotel.

We really enjoyed our stay!

Great stay! Friendly staff!

It was great only thing the ice machine broken on our floor

Great Stay!

Location was close to a lot of things. Right off expressway and bar/grill in same block. First set of key cards did not work, went back to front desk and cards were rescanned. Cards again did not work. Was then moved to another room short distance. This room ac did not work. No answer at front desk. Change of shift and I was given another room a few rooms down and better condition. Staff was friendly and helpful. Hotel hallway and stair way smelled of marijuana. Last day, cleaning ladies knocked at 10am, I told them we would be checking out at 12 and they acknowledged understanding. An hr later they returned , knocked and opened door at same time, did not wait for a response. I opened door and they apologized. 1140 I was loading luggage into vehicle , when they returned again while my gf was in the restroom. Staff didn’t know just opened door with card. They apologized again and 5 min later returned to do the same.

The front desk staff were professional and helpful. The hotel was clean.

I liked the fact there was hot breakfast every morning,

We enjoyed our stay clean

I was surprisingly impressed with this hotel the condition of the hotel looks like it was most built maybe a few years back, it was clean and the breakfast options were many which helps when you have a picky toddler. The room were clean and the shower was huge. Only draw back was the ice machine on the second floor was not working and there was no microwave in my room. Other than that a good stay.

Very disappointed with the guy in front desk

General Manager was great

Excellent service n the room very clean

We had a great experience. The rooms are clean and well taken care of. The shower was great as well. Will definitely be staying here again

Good service and great location.

Front desk clerk greeted us respectfully. He was there upon arrival and departure. Sorry I don't recall his name. Everything about this stay was great. Room was clean. We stayed for 2 nights and all went well.

East sign in, friendly staff& helpfully when answering my questions. The first night reception knew by name which was nice suprise.

Staff was nice. There was limited options for dining. Most required travel across a very busy freeway.