Overall Ratings & Reviews Sofitel Kuala Lumpur Damansara

Very nice hotel and very friendly staff.

The Staff at the hotel provides one of the best services I've ever experienced at a hotel! They are welcoming, greet you every time they see you, and offer to carry your bags and shopping hauls back to your room for you. 10/10 would definitely stay again when I'm in Kuala Lumpur.

From the first moment everything was uncomfortable, even if you are an Accor plus platinum member and above you will not get all of your member facilities when you buy in the application. Then I got room 614, if I'm not mistaken, everything was okay, the atmosphere of the room and so on was okay, up to the toilet there was a problem, where the water in the toilet wouldn't flush so all our feces came out onto the floor and that was really disgusting . And I asked to move rooms, I was given room 701 (even though before I asked for an upgrade because I was a gold member and my birthday too, they said all rooms were full) (¬_¬-(¬_¬), in room 701 everything was okay but unfortunately the view is onto the car park, and all the toiletries (body wash, shampoo etc. only used 4 times to take a shower have run out, asked for a refill it took a really long time to arrive until the check out time left 15 minutes for showering. Sorry I have to give 2 stars for all your services, the only 5 star service in the restaurant is from chef Hakeem, he is the best, he cooks pasta live and gives a really delicious taste.

The room had a strong musty and dusty smell. Breakfast is the same every day. There are not a lot of food to choose from and no variety. The service from room service is good.

I really love the hotel and definitely will be back! Very nice place for holiday and the reception staff very friendly, provide free early check in and late check out at 1pm. Love the hotel so much

The bed is amazing, also the amenities, the gym and the shower. The breakfast a bit underwhelming but I love the rendang ayam and mee goreng mamak. The staff was also great. I had problem in the morning calling the front desk and the operator, unanswered phone call for many times. But it was good stay, there 's a shopping mall next to it.

It was a super amazing stay-room was clean, staff were extremely friendly and helpful, service was quick etc. Supermarket, Starbucks, convenience store and restaurants were very accessible. Would definitely stay again.

Everything was pretty good especially the staffs were very friendly and professional.

Loved the stay! For a hotel in the middle of Bangsar (a busy area), the hotel is quiet and no fuss-a vacation away from the city, in the city. The room was truly luxurious, we didn't expect such a spacious room and really enjoyed the space. Always love how sleeping on Sofitel bed is like sleeping on the cloud, and the bath tub is definitely bigger than usual! A win on all front, this is going to be my favorite staycation spot!

The hotel were clean, kept really well. Concierge, Housekeeping, F&B staff were friendly and welcoming. However, the front desk does not gives people a warm/welcoming feeling, there was no smile and the whole check in process felt very rushed. Also during the night we called the Housekeeping to ask for extra water and waited for 30 minutes, I tried to call to remind them just in case it got overlooked, but most of the line were unavailable so I had to go down to the lobby to talk to the front office. But was being told"we are all busy". I think if the hotel is expecting high occupancy over the weekend, would be good to allocate more staff so they staff are not overworked + looked tired and no time to pick up phone calls.

It was my first time on staycation with my family and it was an amazing time and the service provided by the staff's were amazing. I will definitely come back!

Parking is very expensive! Rm 64/day. Overall is good.

The receptionist still requested me to cap rm 500 on my credit card-even though my stay had been paid inadvance. Upon checked out they said the capped will be released back in a week. Why?

Great value for money. Spacious room with nice design. The only downside is the limited breakfast spread. Would come again but might skip the breakfast. Staff was friendly and helpful, although had to wait for more than 30 minutes to check in due to long line. All in all is a great place to stay.

Worst hotel experience, room is not even ready and waited until 6pm! Their compensation is only 2 glasses of orange juice and not even proper apology from the Indian receptionist or compensate for late check out and so. Money wasted with so-called 5 stars hotel

Satisfied with service and flexibility.

Had a pleasant and comfortable night stay over here. Its so relaxing however the parking is quite expensive and is not complimentary to guests.

First stay in Sofitel was awesome and then I book again for this trip, room given is dirty and lots of dust. Then the cotton pillow is very not comfortable in the room (once you lay on it, it become flat lol). The room most probably hasn’t been stay by others for a long time since MCO and the management didn’t clean it before we check in. Very unsatisfied with my stay this time. Regrets suggesting my family and friends during my first stay.

Very beautiful room, large, comfortable and best sgt2.

The television is not fuctioning well. The bed will make your back hurt. The pillow also not comfortable. The service okay. But I think the price is not relevant with the room. Sorry.