The whole family stayed at The Douglas. Staff were friendly and very professional. Beds were exquisitely clean and comfortable. It was noisy in the lobby when we were checking in as there was a loud party going on, but luckily it did not transfer to the rooms- we were 2 floors above. Housekeeping would only leave 2 bath towels for 4 guests and only added an extra one when we left a note to leave 4. We could have called for more perhaps. The parking garage for hotel guests costs an arm and a leg. Overall, we had a positive experience.

The property was beautiful, the staff was helpful but our pre check in was a bit difficult. We tried to book special amenities but the website never worked. The concierge though gave us a special amenity for our anniversary which was very special.

Beautiful property and rooms—great location too.

We’ve stayed here multiple times and it continues to be our favorite hotel. Service is top notch, beds are comfortable and the casino is a lot of fun.

Room was very nice and staff was super nice and accommodating. No mini-fridges in the room, however. They've replaced them with a large yeti ice box if you need to keep anything chilled (there's an ice closet on every floor).

Beautiful property, clean and very friendly staff.

The check-in staff went above and beyond to make sure we had a quiet room since we are sensitive to noise. She was able to get us a room even with an early check-in. When we mentioned it was our anniversary, they brought us champagne and a nice charcuterie board. Very walkable area too.

Great place to stay, the staff very attentive and helpful

Beautiful hotel with many amenities in a perfect location. The staff were very nice and helpful. Would highly recommend this hotel. My only complaint was the Koi restaurant which was very disappointing but Victor was great.

As soon as we pulled up front door staff directed us to the Douglas check in floor and offered to take our bags up. We met Ice to check us in and he immediately connected with us on a more personal level. This was nice it made it feel more like being welcomed into a distant family members home rather than being checked into a hotel. The rooms were comfortable and clean. The proximity to everything was nice, either a short walk to the football field, the hockey arena, the mall, Yale town, or waterfront where you could catch an aqua bus over to Granville island. Great stay making for a great trip!

Excellent hotel. For business travellers, ask hotel to change out for swivel chair at work desk. Very accommodating.

One unusual thing about the Douglas is the lobby/check-in is located on the 6th floor. Ground level is essentially empty, no doorman, or staff just elevators. As Marriot Bonvoy members they gave us their penthouse suite for an additional amount. So penthouse 1677 turned out to be a huge bi-level two bedroom suite with a pool table, bar, kitchen, and wrapped around 3-sides of the entire building. Dozens of floor to ceiling 15-foot high windows had electric curtains that opened at the touch of a button. Views of the city, the FIFA arena and the mountains. A fantastic place to stay for 3-days.

Check was a breeze, they gave us water upon arrival. They were so cheerful and helpful. Rooms were comfortable and nice. Definately would stay again.

Beautiful hotel, everything from check in to the rooms were exceptional. Will absolutely stay here again!

Room service was great & the staff was so nice and accommodating. Really enjoyed our stay here!

Very pleasant and attentive staff.

This was one of the nicest hotels we have stayed in. If we ever go back to Vancouver we would stay at the Douglas again.

Wonderful staff, location, view, modern rooms, room service was delicious. We came for an event at Rogers arena and the location was absolutely perfect.

My early check in request was honoured and the room was very clean. Our stay was due to attending a concert so the location was perfect.

Clean, high end hotel. I stay here often