Excellent location with very good amenities including a nice Spa, friendly and professional service. There was a misunderstanding about my wife's spa time, but the lobby manager handled it nicely. Thanks for a memorable stay!

Excellent location, very good amenities including a nice spa, and friendly/professional staff. There was a misunderstanding about my wife's spa time, but the lobby manager took care of it nicely. Thanks for a memorable stay!

The location was great, and I really liked the courtyard however the room had no soundproofing and was very noisy, the shower leaked everywhere out of the bath onto the floor and the breakfast didn’t have a very good selection. On top of that I chose the hotel because it said it had a gym and a spa. The gym was very limited, and noisy, with one treadmill fully broken with the belt ripped to shreds. The massage I had in the spa was ok, but there was no sound system for the music, just a Bluetooth speaker that pinged every time the lady got a phone message. The massage table was very squeaky and there was no low light in the room, so the door was just left slightly ajar. Also as the masseuse was also the spa receptionist she often left the massage to go and answer queries at reception. My advice would be to choose a different old town hotel, because although the location was great I felt the amenities were lacking.

This was a booking for my mother-in-law. Originally booked for 2 nights we had to extend her stay by one night due to a flight cancellation caused by an airline strike. I had to make a separate booking for one night and asked the staff to make sure they don't move her into another room. The staff were very courteous and accommodating.

Very good room Helpful staff

The ro has only a back up window with trash, they have two parties next to my bedroom door they even didn’t tell us, the front desk clerk were rude. The breakfast was terrible and not to mention the cafeteria service

Efficient, polite and willing staff. Perfect location. Lots of restaurants, coffee shops and in walking distance to nearly all tourist attraction.

the best location possible! i am thrilled with my stay in Baku. Great breakfast. Super helpful staff. The Security manager even gave me a ride to the Flames when i could not figure out how to get there. Highly recommend

Ideal location just inside the walls of the Old City in Baku. Check in was fast and efficient. I was upgraded to a superior room and the room was excellent. The lobby area is very impressive and very comfortable. The breakfast room/dining area is on the top floor and has great views of the city. Unfortunately the breakfast/dining room is dated and needs modernisation. Breakfast was good, with a good choice of hot and cold food. The most disappointing part of the stay were the staff; nobody was unfriendly or rude but the staff seemed to be unmotivated and bored. I had to ask three times for a new kettle to be brought to my room, for example. I would definitely recommend staying here for the location, comfortable rooms and for the impressive lobby.

Great service and massage in the spa, her name was Zainab

Awesome Hotel

Excellent staff ,parveen was really good in supprt

The hotel is in a great location, in the Old City of Baku. It is close to everything. I walked everywhere. It is a beautiful property, nicely decorated and well preserved. Breakfast is in a restaurant on the 4th floor of the same building. It had many options for both vegetarians and not. The management needs to improve: usually I would observe a line waiting at the front desk and three or more employees taking care of just one visitor. Several people complained of a very strong chemical smell on the 1st and 2nd floors. I smelled it in the atrium but not in my room which was on floor 5. I had a very bad experience checking in. The time to check-in is 3pm. When I approached the front desk at 3pm, I was told the room wasn't ready. "We only need 5-10 minutes", I was told. I came back at 3:30, the room wasn't ready. I was really upset: after a 14 hour flight I was ready for a shower and wanted to rest. I got the key at 3:45 but when I went upstairs, the maid was still cleaning the room. She finally finished after 4PM. This is unacceptable. I would like to go back to Baku, but I am not sure I want to stay in that hotel again.

Inside Old City so good. But cars cant come inside old city

The hotel's location is excellent, in the center of the old city, full of attractions around, places to eat. The hotel itself is stylish, made in the style of a palace. Turkish bath is not worth much in terms of facilities, and spa services are not particularly attractive.

I never like giving unfavourable reviews, especially for non-chain hotels, but unfortunately Shah Palace is the exception--mostly because it pretends to be something it is not. It is definitely not 4-star service to have a bathroom/shower that is impossible to get working, often doesn't provide hot water, and when it does provide it floods the entire bathroom floor. The place needs some serious maintenance--the handle of the wardrobe falls off when you try to open it, the towel rack comes apart when trying to hang a towel. The breakfast, while providing multiple options, is on the whole of poor quality--tired vegetables, inedible eggs, boiled coffee. The main positive is the staff who are clearly aware of the problems but unable to do anything about them.

Beautiful hotel. Great location good breakfast, spacious rooms and bathroom and the staff was amazing. Specially young man with glasses who worked day shiff

The shower needs to be redone! Water runs out of the shower, making the floor very slippery. Rooms with bathtubs need handles installed to make it easier and safer for older guests to get out. Using the shower or bathtub is currently very difficult and dangerous for them. Additionally, the room temperature was extremely hot and needs better control. Otherwise, it’s a great hotel with excellent staff, a fantastic location, and a wonderful overall experience. Thank you!

Historic rooms and public areas. Great breakfast.

The staff were very helpful and courteous. Thoroughly recommend this hotel due to comfort, staff, food, location, cleanliness and amenities