Overall Ratings & Reviews Holiday Inn Express & Suites DALLAS NW - FARMERS BRANCH by IHG, an IHG Hotel

The beds are comfortable! There are plenty of pillows. It was clean. The parking garage makes parking convenient.

Very clean

I would definitely stay there again

I absolutely love how clean and comfortable this hotel is!

Fine place

Great Property

Great hotel! We enjoyed the stay and the area

Everything was clean, it was pet friendly. Friendly staff.

Clean hotel, great food

Everything was great. Even the automated pancake maker did its job. Made good cook to order pancakes.

Muy buena

Clean, friendly staffs, easy check in and check out.

Good

Clean, comfortable rooms, friendly and helpful staff

I stayed here because the Hampton down the road that I had normally been staying at for business trips was all booked. The Hampton’s service is top-notch and I was expecting the same for this hotel serving customers on the same block… I was let down. The hotel and stay itself was fine overall. What disappointment me the most was the service. I was driving in from 1,000 miles away and was going to be arriving early around noon instead of 3:00pm at normal check-in. I called pretty early in the morning to alert the front desk about this and ask if my 2 rooms could be ready early and was told that she did not know and that I needed to call later. This was fine initially. However, every time I called back, I got the same response. I arrived in person at the hotel at noon and was still told the same thing and was further told that it was due to housekeeping being short-staffed. I asked for a call when the rooms were ready and left to kill some time. After never receiving a call, I returned at 3:00… The rooms were still “not ready.” I was told that the housekeeper was incredibly busy and was just now able to get to my room. However, she was just hanging out in the front office with the receptionist and pulled her cart out of the office to go upstairs as I was being told this so she was clearly not out working. Minutes later, I was told that my rooms were ready. She clearly did not have time to ready them that quickly so I don’t know why getting them was delayed until that moment.

I wanted to mention that I booked a room with a walk-in shower, but I ended up with a different setup. It seems the bathtub might need some updating. Thank you!

The property was clean.

I love the room design at HI Express

Great location

Super clean, breakfast very good, parking safe, customer service excellent. Rooms are very nice and everything is new. ♡´･ᴗ･`♡