I am writing to share feedback regarding my recent stay in your family room. Unfortunately, the experience did not meet expectations due to several service and facility issues. First, the hotel felt quite congested, and room service was difficult to reach. After 9:00 PM, calls to the staff went unanswered. Additionally, the hair dryer policy is highly inconvenient; it is unusual for a hotel to have only five units to circulate among all guests upon request. Most concerning was the condition of the family room located in the cellar. We experienced a power outage during the night, and the staff was unwilling to turn on the generator. I believe there is significant room for improvement in these areas to ensure a better experience for future guests.

Good courteous staff. Good was good. However, there is mismatch in room tyoe listed in Expedia site and actual rioms in hotel... overall quality of rooms can be improved

We had booked three rooms for two nights. After traveling on road for almost 14 hours we got to the hotel at 9pm we found out that they didn’t have our reservation. I showed the our confirmation from Expedia. They said that Expedia had not connected them. What? After a long wait they offered us ‘standard’ rooms instead of ‘primier’ that we had booked. They said the next day they will move us to the primier rooms. When we got to our rooms we found the bed sheets and pillow covers were dirty and stained. We waited for them to change the bed sheets. We had had enough, next morning we canceled the next day’s reservation and moved to another hotel.

Toilet was blocked, someone looked at it but didn't fix it.

It was an amazing stay..the hotel was fabulous.it was way too more worth of money we paid..the best hotel so far in our trip