Nice place

Let’s just say i will never go there again.

They treated us great

Very outdated

Our room had broken curtain rods, toilet not working not clean, shower what else is wrong with the property was dirty. I saw here in the bathroom. Leaky faucet pipes, stained sheets, old and outdated. Not as pictured on the website. Let me finish the skating report.

Very disappointed.

Property lacks of service, air conditioning in the rooms terrible, trying to call front desk nobody answers the phone, food terrible, building very old and dirty. I would not stay there again .

From the minute we arrived we had issues. We were provided a room that was already occupied. Luckily the person in the room was not there otherwise we would have walked in on them. We booked two rooms and requested that they be near each other which was not the case. They got the rooms situated the next day however the AC was not working well in one of the rooms. Maintenance was notified but nothing was done. The rooms have limited outlets so it was disappointing when one of the outlets (the one by the nightstand) was missing and could not be used. No clear information was provided about the restaurant reservation system. The patio door does not lock, which is a safety concern. Even their manager recommended that a complaint be filed with Orbitz so that something can be done about all of the issues. The only good thing is that the property is near the airport.

Hotel Review: Disappointing Stay Despite Wonderful Staff I recently stayed at this hotel, and unfortunately, it did not meet expectations. The property itself is very outdated, and major issues impacted our stay. The biggest problem was the air-conditioning — it was not working in our room. After being switched to another room, and then yet another, the issue remained unresolved. In the heat, this made our stay uncomfortable and frustrating. The food at the hotel was also a letdown. Most of it tasted old or stale, and the dining options lacked variety and freshness. The only place we truly enjoyed eating was the snack bar located outside by the beach — it was consistently good and offered a nice escape from the poor quality of the main restaurants. On a positive note, the hotel staff was absolutely amazing. Despite being clearly understaffed, they worked hard to keep guests happy. When we arrived, only one receptionist was handling check-ins, and I noticed just a single lifeguard moving between multiple pools. The entertainment team also deserves special mention — they did an outstanding job organizing activities around the pool and hosting fun shows at the Nitro Club. The Fantasy Show for kids was a personal favorite. While I truly appreciate the kindness and effort of the staff, the overall hotel conditions, poor food quality, and lack of basic amenities like functioning air-conditioning made this a disappointing experience. I would not stay here again.

The kid activities for 4-12 is great! But everything was a little out dated and food was ok with not a lot of snack options.

I think for families visiting this property, the highlight is the water park and kids club. The kids show we attended was fun. Our room was clean and had a nice view. We were not greeted on arrival and our check in process was quick. The food is average. Probably would try another hotel next time we visit Puerto Vallarta.

Very friendly and nice place for the family especially for kids

I really liked how the staff is always cleaning trying to keep the hotel & the beach as clean as possible. Very frendly my family and I Loved it.

The customer service was fantastic! From moment my son and I checked in to check out was great! Fidel at reception checked us in and when asked showed me and my son all around as it was our first time there. Dianna at front desk reception were extremely helpful! She made the reservations for us for 3/4 of nights we were there at the 3 restaurants as every morning the reservations were booked! Sergio at the bar in lobby was amazing! He remembered what me and son liked everyday and was very kind to talk to! Christian at LaPalapa restaurant always made gluten free bread was there at our table at breakfast! We’re both celiacs so I do wish we had more gluten free options! But overall was amazing stay. We took uber to Melican boardwalk amd was absolutely amazing walking along the boardwalk! Thank you crown paradise club for great memories!

Extremely Disappointing Stay I Would Not Recommend. We booked this hotel based on the pictures and descriptions, but our experience was nothing like what was advertised. We arrived as a group of 10 (8 adults and 2 kids) with reservations for connecting rooms, only to be told at check-in that connecting rooms didn’t exist, even though they advertise them online. No one was there to greet us, and check-in took almost an hour. The rooms we were finally given weren’t fully clean, the bed sizes didn’t match what we booked, and both the air conditioning and water weren’t working. Management said nothing could be done until two days later. As an “accommodation,” one couple in our group was moved to the adults-only section, but it only got worse. In their first new room, the air conditioning broke down. They were moved to a second room, where the restroom stopped working. They were then moved again, making it three room changes in a single day. Completely unacceptable. After two nights in bad rooms, the rest of us were moved to a 3-room penthouse, forcing three families to share one space — not what we booked or expected for a vacation we looked forward to. The dining experience was also disappointing. We made a reservation for 10 at the Italian restaurant, but they scheduled it for the wrong time and we lost our spot. The buffet food was low quality, poorly organized, and lacked variety. On top of that, the pools were overcrowded, and child had an accident in the kids’ pool. 👎

This was perfect for our family. Will stay here again.

🚫 Do not book at this hotel 🚫 go somewhere else... they charged me more than it was, my room was not ready and they didn't honor my partial sea view... the family rooms are small... we didn't last 2 hours there and left to another hotel... they only have two pools and there was a lot of people on them... a lot of bird poop everywhere... it was just horrible over all... the kids "water park" was closed and they didn't know until when it will be open again.. so disappointed glad I didn't stay even for one night...

Low class visit. The food is gross and makes you sick. You have to spend money after the inclusion to make the stay tolerable. Some of the rooms sick, sad and very uncomfortable…

Perfect for kids and family. Staff was amazing and very accommodating. WILL be back!

The staff were accommodating, lots of chairs to lay by the beach and by the pool, no waits for drinks and food, kids club staff were super friendly, the shows were amazing. It made for a beautiful vacation!